Enquiries Manager

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

Primary Purpose of Role

The Enquiries Manager is a key leadership role responsible for driving revenue growth through strategic sales coaching, outbound prospecting, and continuous improvement of sales operations. Leading a high-performing team, you will own the sales journey from first contact through to handover, ensuring conversion across memberships, virtual offices, meeting rooms, partnerships and events.

This is a fast-paced, digitally enabled role that requires a commercially minded, proactive leader who thrives in a performance-driven environment. You'll develop scalable outbound strategies, embed high-converting sales practices, and inspire a team that embodied The Commons' values in every interaction.

Key Responsibilities

Sales Leadership & Coaching

• Build a high-performance sales culture through structured coaching, feedback and skills development
• Conduct regular 1:1's, team workshops and on-the-floor coaching to improve outbound capability, product knowledge and consultative selling
• Lead by example – demonstrating best-in-class sales behaviours and setting a consistent standard of excellence
• Inspire a culture of ownership, accountability and continuous improvement

Outbound Sales & Revenue Growth

• Design and execute proactive outbound strategies to generate new business and re-engage lapsed leads
• Collaborate with marketing to align outbound messaging with campaigns, audience segmentation and pipeline needs
• Own prospecting frameworks, email/phone scrips and performance tracking for outbound activity
• Identify upselling and cross-selling opportunities across all product lines and ancillary services

Sales Process and Operational Optimisation

• Develop and implement fit-for-purpose sales workflows that prioritise lead handling and improve pipeline velocity
• Champion CRM adoption and digital enablement-leveraging systems, chat, SMS and automation tools to improve team efficiency
• Monitor lead allocation, team activity and pipeline health to ensure balanced resource utilisation
• Identify friction points and propose data-backed process improvements to lift conversion rates

Reporting and Performance Insights

• Prepare and deliver weekly and monthly reports that analyse performance, trends and sales outcomes
• Use CRM dashboards to track KPIs and provide actionable insights to team members and leadership
• Translate commercial goals into team-level sales targets and operational plans

Inbound Enquiries Management

• Oversee all inbound sales channels (email, phone, web, chat) ensuring quick, high-quality responses
• Act as the first point of contact for all membership, virtual office, and external event space enquiries across The Commons, Health Club and Central House brands
• Qualify leads, pre-screen organisations, and coordinate with relevant teams (Community, Memberships, Partnerships) to assess fit and ensure a smooth handover
• Provide accurate product information and confidently represent offerings across memberships, virtual offices, meeting rooms, studios and event spaces
• Schedule sales tours and virtual walkthroughs, coordinating availability across locations and ensuring timely follow-up
• Support the full sales and onboarding process for Virtual Office leads, including CRM input, communication and documentation
• Convert incoming enquiries into bookings or sign-ups by applying consultative selling techniques and identifying upselling opportunities
• Coordinate sales tours, virtual walkthroughs and product demos across all locations
• Maintain CRM accuracy – logging all lead activity, outcomes and source attribution
• Collaborate with Community, Sales and Memberships Managers to ensure seamless handovers and product-fit alignment

Cross-Functional Collaboration

• Act as the voice of the prospective customer – capturing and sharing insights with Community, Marketing, Events and Partnerships teams
• Partner with Marketing, Events and Partnerships teams
• Partner with Marketing on lead quality, campaign performance and messaging alignment
• Work with internal stakeholders to continually refine the end-to-end sales journey and support scalable growth

People & Culture Leadership

• Set the tone for professionalism, collaboration and high standards across the team
• Conduct performance reviews, provide growth-focussed feedback and support development planning
• Foster engagement and morale during high-volume or transformational periods
• Ensure team wellbeing, inclusivity and alignment with The Commons' values

What You Bring:

• Proven leadership experience in a sales, contact centre, or customer success environment. Ideally in flexible workspaces, hospitality, real estate, or a fast-paced B2B setting.
• Strong coaching and mentoring skills, with a track record of building high-performing, target-driven teams.
• Demonstrated ability to drive outbound sales, improve conversion rates, and lead by example through structured sales processes.
• Commercial mindset with a focus on achieving revenue goals and identifying growth opportunities across multiple products or services.
• Tech-savvy and data-literate, with experience using CRM platforms (e.g. HubSpot or Salesforce), reporting dashboards, and lead management tools.
• Excellent communication skills, both written and verbal. Ideally, you're confident influencing stakeholders, supporting your team, and representing the brand with polish.
• A solutions-focused, collaborative approach, and the agility to thrive in a growing, ever-evolving business.

Benefits of Working at The Commons

• Central HQ location
• Hybrid work set up with 1 WFH day per week
• Free counselling sessions
• Birthday leave
• Quarterly team dinners & generous awards
• Ability to work across different locations
• Birthday & anniversary gifts
• State social committees with monthly events ranging from pub drinks, picnics, 
  bowling, movie screenings  and beyond
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave 
• Exclusive annual Halloween party
• Further education program to support in developing yourself personally
  and professionally

Values

All actions and behaviours must align with the company's core values:

• Putting our members first
• Fostering community
• Working together as a team
• Constantly learning and growing