Enquiries Officer

3 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

**Job description**
- **Provide timely responses to enquiries regarding State equal opportunity, vilification and human rights legislation and the dispute resolution service.**:

- **2 x opportunities available to work within the Victorian Equal Opportunity and Human Rights Commission.**:

- **VPS Grade 3: $79,122 - $96,073 plus superannuation.**

**About the Commission**

**The Victorian Equal Opportunity and Human Rights Commission (the Commission)** is an independent statutory body with responsibilities under Victoria's key human rights laws - the _Equal Opportunity Act 2010_, the _Racial and Religious Tolerance Act 2001_, the _Charter of Human Rights and Responsibilities Act 2006_ and the _Change and Suppression Practice Prohibition Act 2021. _

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.
We are a small and buzzing organisation that embraces the VPS values - _Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership_ and _Human Rights._
We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

The Commission is committed to fostering a culturally safe and respectful workplace of all staff. We seek to prevent harm and recognise that our staff, communities' children and young people's rights, relationships, identity, and culture must be recognised, and respected, their voices heard, and their concerns acted upon.

**About the Role**

The Enquiry Officer role sits within the Enquiry Service and is supported by the Senior Advisor Dispute Resolution and Enquiries. The Enquiry Officer is required to respond to the needs of a diverse range of people who contact the Commission and provide a service which is timely, trauma informed, inclusive and culturally safe.
To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Prior experience providing timely responses to a diverse range of people by communicating effectively on complex and sensitive matters in a way that is responsive and inclusive of their needs and backgrounds.
- Ability to manage high volumes of work, setting priorities and maintain the quality with good record-keeping and attention-to-detail.
- Demonstrated experience in reporting emerging, systemic issues and to identify the need to escalate matters where appropriate.
- Support the public to formulate their complaints by ensuring inclusivity and accessibility towards vulnerable individuals to partake in the dispute resolution process.

**Qualifications**
- No qualifications required

**How to Apply

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