Visitor Service Officer

City of Mount Gambier has an exciting opportunity for a motivated and driven individual to join our visitor servicing team delivering tourism outcomes for our community.

About the position;

• Casual hours

• Competitive remuneration

The Visitor Service Officer is the face of visitor services in Mount Gambier, providing visitor information and other relevant services to the public and tourism industry with high standards of customer service. The role facilitates a positive visitor experience encouraging visitors to stay longer, spend more and become advocates for the Mount Gambier region.

*Outside of standard working hours and weekend work is a requirement of this position*

This position is classified at Level 2 (currently $38.23 per hour plus 25% casual loading) of the City of Mount Gambier Administration Staff Agreement No

About you:

• Outstanding presentation, communication and customer service skills to engage, guide and inform visitors.

• Proven ability to be enthusiastic, adaptable and effectively manage time.

• Relevant experience in the local tourism industry and/or extensive knowledge of the local area's geology, geography, history or environment.

• Effective written communication skills.

• Sound knowledge of computer hardware and software applications relevant to the online and work environment.

• Ability to work independently or as part of a team with limited supervision.

What we offer:

Mount Gambier is the second largest city in South Australia and provides a perfect balance between the vibrant lifestyle of a big city and the comforts of a small town. Packed with beautiful natural resources including the iconic Blue Lake/Warwar, caves, sinkholes, parks and gardens. Mount Gambier is an idyllic location to enjoy work life balance, only 20 minutes from the beach.

This role presents an opportunity to advance your career in a supportive environment. The City of Mount Gambier is an equal opportunity employer and celebrates diversity in the workplace.

The successful candidate will enjoy:

• Ongoing professional development and training,

• A supportive and friendly team environment,

• Career development opportunities,

• Active social club,

• Flexible work arrangements,

• Positive work/life balance,

• Income protection insurance.

• Employee Assistance Program and Wellbeing Support

• Excellent Enterprise Agreement benefits with above award rates

Pre-employment requirements:

The position is subject to satisfactorily meeting the following employment requirements;

• Satisfactory pre-employment medical examination,

• Satisfactory National Police Certificate,

• Satisfactory Working with Children Check (WWCC),

• Safe Environments for Children and Young People training – "Through Their Eyes",

• Current Drivers Licence.

The City of Mount Gambier is an equal opportunity employer committed to continuous improvement as a culturally safe and supportive workplace. We strongly encourage members of our First Nations community to apply.

For a confidential conversation please call:

Amanda Stevens

Strategic Development & Visitor Economy Coordinator

Further information about the position, including the position description, which identifies key competencies and selection criteria, is available from City of Mount Gambier website:

How to apply:

Applicants must specifically address each of the key competencies and selection criteria, which is available within the position description and submit with a resume including contact details for at least three referees.

Applications close: Monday 29 September 2025 at 5:00pm.

Applications must be submitted via email to:

Human Resources Team