Complaints Officer

Classification: ASO3
Salary Range: $67,589 - $72,033 superannuation
Duration: Up to 6 months
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Thursday 5 June 2025

About the Opportunity

Consumer and Business Services (CBS) is currently seeking application from people enthusiastic about customer service and administration for its Complaints Officer role. The primary purpose of the Complaints Officer is to effectively and efficiently register complaints alleging breaches of legislation administered by CBS and triage matters by urgency and sensitivity. This role offers a great mix of customer service and administration as you will be daily registering complaints while also supporting and assisting customer to lodge complaints. Customer interactions will primarily be via email and telephone with occasional in person interactions.

We want to hear from you if you have:

· A proven ability to determine priorities, cope with high volumes of work, plan and organise workloads, set targets, meet deadlines, and achieve high standard results.

· Experience in managing demanding customers, exercising tact, discretion and empathy and the ability to negotiate successful outcomes when dealing with complainants, stakeholders and staff.

· Experience in utilising computer applications including word-processing, database and spreadsheet programs, and the ability to enter complex information accurately and efficiently.

· Ability to work under general direction and exercise initiative and judgement in the practical application of established procedures.

About the Business

The Attorney-General's Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1800 staff, AGD promotes justice by protecting people's rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.

Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services. CBS employs around 200 staff, and our primary purpose is to facilitate business, protect consumers and record life events. CBS constitutes a large part of South Australia's business/consumer regulatory system and is the regulator for many businesses and professions.

CBS' strategic goals are to:

· Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.

· Look after each other – fostering an engaging, positive and healthy work environment.

· Look after our customers – ensuring an informative, consistent and responsive service.

· Find better ways of working – through improved services and information.

For more information about the Attorney-General's Department and also Consumer and Business Services, please visit and

The Compliance and Enforcement Branch is responsible for receiving complaints about breaches of legislation, assessing and investigating those complaints, inspecting premises to ascertain whether they are compliant with legislation and taking enforcement action to address non-compliance. The Advice and Conciliation Branch provides advice in relation to fair trading and residential tenancy matters and conciliates disputes between consumers and traders in fair trading matters.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Rob-yn Loch, Team Leader Complaints, CBS on ***or ***********

Click Apply and follow the prompts to submit your application.

The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website