Senior Communications Delivery Specialist

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city sized solutions, building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down.  

About the role  

We're seeking a Senior Communications Delivery Specialist to contribute to the delivery of Transurban's outbound communications across email, SMS, print and other channels.  

Join our Partnerships & Marketing team in a hands on role focused on optimising the processing and delivery of critical business communications. You'll be responsible for reconciliation, reporting, budget management, issue resolution, and uplifting delivery processes. Acting as the team's representative on projects and BAU initiatives, you'll help reimagine customer experiences and improve business outcomes.  

Day to day, you will:  

• Act as team representative in cross functional projects and squads  

• Attend meetings as a subject matter expert in marketing delivery and design  

• Document, track and manage project deliverables, timelines, budgets and stakeholders  

• Oversee daily monitoring of outbound data files to external providers, ensuring SLAs are met  

• Identify and resolve issues in communications processing and delivery  

• Map, design and document new or revised processes to improve efficiency and customer experience  

• Manage incident resolution and escalate major issues as required  

• Provide testing support across SIT, UAT and PVT phases  

• Maintain and enhance dashboards, reports and reconciliation processes  

• Manage financial administration including purchase orders, invoicing and accruals  

This role will suit someone with a curious mind and transferrable skills and experiences, including:  

• 5+ years' experience managing customer and/or business communications processing and delivery  

• Experience with digital communications distribution platforms, preferably Salesforce Marketing Cloud  

• Relationship management experience with third party mail houses  

• The role requires someone with client and mailhouse experience. Process driven but curious to find ways to make ways of working better. Business analytic skills highly desirable  

• Strong organisational skills and demonstrated project delivery experience  

• Robust analytical and problem solving skills  

• Advanced written and verbal communication skills  

• Incident management experience in service management or technical support  

• Stakeholder management and influencing skills  

• Outcomes focused, flexible and collaborative mindset  

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you'll enjoy a range of benefits, including:  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well  

• Learning and development opportunities to support your career interests  

• Health and wellbeing support including access to Headspace and our EAP program, wellness facilities, and more  

• Share offers and insurance benefits  

• Social activities, community give back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  

We embrace diversity with a foundation of safety, wellbeing and inclusion, where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on  
 

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