Analyst, Technical Support

2 days ago

Sydney, New South Wales, Australia Westpac Group Full time $60,000 - $120,000 per year

Create your best future as an Analyst, Technical Support

What's the role?

The Technical Support Analyst's role is to manage and maintain delivery systems and provide operational support to Project Practitioners through a best practice support model. This includes developing and maintaining knowledge resources as well as providing responses to process queries through the Service Desk.

Key Responsibilities include:

  • Systems management: Complete system administration processes to maintain system performance, health and user access including supporting vendor and partner engagement.
  • Project Practitioner Support: Identify trends and opportunities to educate and enable self-serve Practitioner capability.
  • Knowledge and Tools Management: Support integration of standards and methods developed outside of the GTO

What do I need?

To be successful in this role you will ideally have an Engineering or Computer Science background and be able to support environments juggling multiple concurrent priorities. You will be an analytical thinker with strong attention to detail and a passion for problem solving. Working both independently and as part of a team you will be able to make decisions based on thorough diagnosis.

Additional skills and experiences required include:

  • Clarity
  • Planview
  • SharePoint configuration (Including Power Apps and Workflow)
  • Confluence
  • JIRA
  • SQL or NSQL, HTML, XML and JSON are all advantageous

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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