Field Officer

Take the lead in shaping the future of NSW timber, hardware and building supply industries

Step into a dynamic and rewarding Apprenticeship/Traineeship 
Field Officer

role where you'll take ownership of your region, make a real difference in the careers of Sydney Siders and enjoy the backing of a passionate and experienced team.

At the National Timber & Hardware Association (NTHA), we're proud to represent over 700 members across the country—from independent hardware stores to national timber and building material suppliers. Born from the successful 2023 merger of the Timber and Building Materials Association (TABMA) and Hardware Australia, NTHA is a bold, unified voice for the industry—delivering strong advocacy, industry-specific services, and innovative workforce development.

As part of NTHA Trainees & Apprentices, our industry-leading Group Training Organisation (GTO), you'll play a vital role in guiding, mentoring, and supporting apprentices and trainees as they build their careers. We partner with forward-thinking businesses to deliver tailored workforce solutions and grow the skills the industry needs now and into the future.

If you're passionate about people, committed to excellence, and ready to work with a team that values your contribution—we want to hear from you

Make your mark with NTHA—where industry meets opportunity.

About the role

• Be a guiding hand

– Support employers and apprentices through the onboarding and sign-up process, including navigating government requirements and paperwork.
- Mentor the next generation

– Conduct regular, face-to-face progress visits, offering encouragement, resolving issues, and ensuring each trainee/apprentice stays on track.
- Deliver outstanding service

– Provide proactive account management and ongoing support to ensure trainees/apprentice success and host satisfaction.
- Build trusted partnerships

– Develop and maintain strong relationships with host employers, industry stakeholders, schools, and training providers.
- Drive growth and opportunity

– Actively promote the value of apprenticeships and traineeships, securing new commencements and expanding NTHA's footprint across your region.
- Bring the brand to life

– Get involved in vibrant promotional activities, from school visits to industry events, showcasing the future of our industry.
- Unlock growth potential

– Identify and maximise business opportunities with existing clients, helping them grow their teams and capabilities.
- Stay ahead of the curve

– Keep up to date with industry trends, government policies, and training initiatives to provide informed advice and guidance
- Keep it sharp

– Maintain accurate data entry and documentation to support compliance and reporting.
- Spot potential and spark growth

– Use effective assessment tools to evaluate individual aptitude and guide people toward training and career pathways that suit their strengths.

A little about you...

You're a natural relationship-builder with a passion for helping others succeed. You understand the vital role that apprenticeships and traineeships play in strengthening Australia's workforce—especially within the timber, building, and hardware industries. Whether you're from a trade background or simply have a good grasp of the sector, your knowledge gives you a head start in connecting with both hosts and apprentices.

You may already have experience working with a 
Group Training Organisation (GTO)

or a keen interest in how GTOs support skills development across industries. You thrive in a people-focused role, where every day brings variety, new conversations, and the chance to make a real difference.

Here's what you'll bring to the team:

• A skilled communicator who connects with empathy and builds lasting relationships based on trust and integrity
• A proactive self-starter who can juggle competing priorities, meet deadlines, and stay focused on outcomes
• Confidence to work independently while driving performance and exceeding KPIs and targets
• A self-motivated and enthusiastic approach to your work and the wider goals of the business
• A genuine desire to be part of a client service organisation, supporting hosts and apprentices alike
• The ability to engage with apprentices and employers, supporting success from sign-up through to completion
• Demonstrated business development or sales experience with a passion for growth
• Strong experience in collaborating with employers, RTOs, schools, and other stakeholders to create workforce opportunities
• Bonus points

if you bring knowledge of the timber and building materials industry — it's a huge advantage in understanding the needs of our members and helping to place the right people in the right roles.

What can we offer?

• Tools of Trade: Vehicle, laptop, and phone
• Flexible working arrangements
• A remuneration package commensurate with experience and the current market.
• A supportive team that's got your back (and your coffee order memorised)
• A workplace where "great culture" isn't just a buzzword – we actually like each other
• Autonomy in your role
• Regular laughs, occasional snacks, and serious job satisfaction
• The chance to be part of a purpose-driven organisation making a real impact

If you have any questions about the position please contact our
General Manager, Melissa Clark on

for a confidential chat.

All applicants will require or be prepared to get a National Police Clearance and a Working with Children Check, during or immediately after the recruitment process is concluded.