Customer Success Manager

At Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving hard problems, embracing ambiguity, and never standing still.

If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you're looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don't have all the answers — and that's the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There's still so much to build — and even more to discover. Go there with us...

The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the market. This role involves ensuring customer satisfaction, maximising the adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.

Why you'll love this role:

Go where passion meets purpose – Help shape the future of learning and make an impact on millions of learners worldwide.

Go where growth is unlimited – Stretch your skills, take ownership, and grow fast.

Go work with good humans – Kind, candid, and globally connected.

Go beyond the ordinary – Autonomy, creativity, and a culture that celebrates experimentation.

• You'll drive customer adoption, growth and retention, in a high-growth global SaaS company.
• You'll partner with customers and colleagues who value learning, innovation, and measurable results.
• You'll be part of a collaborative, high-energy team, that thrives on curiosity, accountability, and outcomes.

What You'll Do

Own & grow your portfolio:

• Act as a strategic, trusted advisor to your customers.
• Build deep, multi-threaded relationships across decision-makers and influencers.

Maximise value & adoption:

• Execute successful onboarding and deployment of Go1's learning solutions with cross-functional teams.
• Run data-driven check-ins and Business Reviews, to measure success and find opportunities.
• Align Go1's learning solutions to each customer's business objectives.

Drive retention & expansion:

• Proactively identify growth opportunities and partner with Sales to deliver them.
• Monitor account health, address risks early, and implement mitigation plans to ensure renewals.

Collaborate & contribute:

• Work with Product, Marketing, Support, and Operations to deliver a frictionless customer experience.
• Share insights, mentor peers, and help improve processes to scale success.

What Makes You a Great Fit

• Proven success in a customer-facing, retention-carrying role (3+ years), ideally in SaaS, L&D, or EdTech.
• Track record of exceeding KPIs, in retention, adoption, and customer satisfaction.
• Commercial mindset with the ability to identify and convert growth opportunities.
• Strong relationship builder, who can influence senior stakeholders and drive outcomes
• Analytical and data-driven approach to customer health and engagement, with strong communication skills.
• Curious and collaborative mindset, with the ability to work cross-functionally in a fast-paced, change-oriented environment.
• Self-motivated, and comfortable working remotely, with a commitment to continuous learning and improvement.

Benefits:

At Go1, our employee benefits extend far beyond a pay cheque, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.

• In addition to your base salary: Annual bonus or commission plan.
• Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
• Public Holiday Swap: Swap a public holiday for another preferred day.
• Flexible Working: We offer both hybrid and remote working.
• Wellbeing & Learning Days: An additional five days of paid leave per year.
• Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
• WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
• Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
• Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
• Wellbeing Support: Access to counselling and wellbeing app via Nilo Health.