Customer Success Consultant

3 days ago

Remote, Australia Netstock Full time $80,000 - $120,000 per year

Title: Customer Success Consultant

Position details: Full-time, exempt, remote position in Australia only

Reports to: VP, Customer Success APAC

Reporting to the VP of Customer Success, this role will be charged with managing multiple client implementation projects while guiding and training clients through it. To fulfil this role, NETSTOCK is seeking to hire a supply chain professional who can:

  • Project manage multiple simultaneous implementations of Netstock App, effectively guiding the customers through the implementation.
  • Identify customer requirements, develop solutions using Netstock features and configure the Netstock App appropriately
  • Work together with technical resources to implement customer requirements. Manage tasks for each project through the company Project Management application.
  • Deliver Training to customers
  • Continually improve implementations/onboarding to make them more efficient and successful
  • Participate in identifying customers at risk of leaving to improve engagement and use of the App
  • Contribute to the development of training material and systems
  • Identify and provide input on software enhancements to improve implementation efficiency and product features
  • Assist with online chat support and support tickets where appropriate

Qualifications & experience

  • Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems
  • Understands Inventory optimisation: and ideally prior knowledge thereof and ability to effectively learn and use highly specialised supply chain systems
  • Understand complex Business sectors: has had some exposure to FMCG, Retail, Mining, Spare Parts, etc.
  • Strong written and verbal communication: ability to present to a range of audiences at appropriate levels with confidence
  • Influencing/coaching and able to train others: ability to influence, supervise, mentor and coach internal and external team members. Ability to train customers on the Netstock App
  • Strong project management: Juggles competing priorities and is able to self manage their workload
  • Adept at problem solving: clear and logical thinker. Able to cut through complex problems and provide solutions.
  • Self-motivated and able to work autonomously and in a team based environment; able to drive customer outcomes on desired timeline

While extensive experience is beneficial, NETSTOCK is open to a candidate… with more than two years in Supply Chain and Project Management and or worked in a similar SAAS based technology consultancy as an implementation consultant.

Career path opportunities:

  • Customer Support
  • Online training delivery
  • Providing professional services consulting advice
  • Product development

As the company is continually evolving in terms of how best to on-board customers and automate processes, the opportunity to help refine our systems and material is encouraged, and we welcome innovative suggestions from our employees.

About us

NETSTOCK is a leading developer of software to support Supply Chain planning. Our clients span across the globe from large retailers to manufacturers and family owned wholesalers. NETSTOCK was founded by a team with several decades of experience in Supply Chain planning and optimisation. NETSTOCK continues to grow and now has 2200 customers globally with operations in the US, UK, Germany, South Africa and Australia. As a pure cloud Saas based business, one of the perks is that all of our staff work from home. Learn more about NETSTOCK

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