Customer Success Consultant

2 days ago

Remote, Australia Netstock Full time $80,000 - $120,000 per year

Title: Customer Success Consultant

Position details: Full-time, exempt, remote position in Australia only

Reports to: VP, Customer Success APAC

Reporting to the VP of Customer Success, this role will be charged with managing multiple client implementation projects while guiding and training clients through it. To fulfil this role, NETSTOCK is seeking to hire a supply chain professional who can:

  • Project manage multiple simultaneous implementations of Netstock App, effectively guiding the customers through the implementation.
  • Identify customer requirements, develop solutions using Netstock features and configure the Netstock App appropriately
  • Work together with technical resources to implement customer requirements. Manage tasks for each project through the company Project Management application.
  • Deliver Training to customers
  • Continually improve implementations/onboarding to make them more efficient and successful
  • Participate in identifying customers at risk of leaving to improve engagement and use of the App
  • Contribute to the development of training material and systems
  • Identify and provide input on software enhancements to improve implementation efficiency and product features
  • Assist with online chat support and support tickets where appropriate

Qualifications & experience

  • Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems
  • Understands Inventory optimisation: and ideally prior knowledge thereof and ability to effectively learn and use highly specialised supply chain systems
  • Understand complex Business sectors: has had some exposure to FMCG, Retail, Mining, Spare Parts, etc.
  • Strong written and verbal communication: ability to present to a range of audiences at appropriate levels with confidence
  • Influencing/coaching and able to train others: ability to influence, supervise, mentor and coach internal and external team members. Ability to train customers on the Netstock App
  • Strong project management: Juggles competing priorities and is able to self manage their workload
  • Adept at problem solving: clear and logical thinker. Able to cut through complex problems and provide solutions.
  • Self-motivated and able to work autonomously and in a team based environment; able to drive customer outcomes on desired timeline

While extensive experience is beneficial, NETSTOCK is open to a candidate… with more than two years in Supply Chain and Project Management and or worked in a similar SAAS based technology consultancy as an implementation consultant.

Career path opportunities:

  • Customer Support
  • Online training delivery
  • Providing professional services consulting advice
  • Product development

As the company is continually evolving in terms of how best to on-board customers and automate processes, the opportunity to help refine our systems and material is encouraged, and we welcome innovative suggestions from our employees.

About us

NETSTOCK is a leading developer of software to support Supply Chain planning. Our clients span across the globe from large retailers to manufacturers and family owned wholesalers. NETSTOCK was founded by a team with several decades of experience in Supply Chain planning and optimisation. NETSTOCK continues to grow and now has 2200 customers globally with operations in the US, UK, Germany, South Africa and Australia. As a pure cloud Saas based business, one of the perks is that all of our staff work from home. Learn more about NETSTOCK

  • Customer Success Growth Consultant

    6 days ago

    Remote, Australia Growth Partner and Consultancy Limited Full time $120,000 - $150,000 per year

    About AI AcquisitionAn AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities...

  • Independent Consultant – Flexible Remote Role

    16 hours ago

    Remote, Australia Organised Success Full time $100,000 - $130,000 per year

    About UsOrganised Success is a Personal & Leadership Development business helping people design success on their own terms. We work with globally recognised programs in personal and professional growth, supporting individuals to achieve more freedom, purpose, and direction in life and work.We are now expanding our team of independent consultants who are...

  • Sr. Customer Success Manager

    1 week ago

    Remote, Australia Tealium Full time $140,000 - $170,000 per year

    When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.WHO WE ARETealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious...

  • Customer Success Manager

    4 days ago

    Remote, Australia UNIMARKET Full time

    About us Unimarket are an award-winning SaaS technology specialising in Source-to-Pay (S2P) software solutions and used by medium and large corporate organisations as well as local and state government. Our clients are in Australia, Canada New Zealand, and the US.Our mission is to empower organisations to streamline procurement processes, improve supplier...

  • Customer Success Manager

    1 week ago

    Australia - Remote Energy Exemplar Full time $120,000 - $180,000 per year

    About the Position As a member of the Asia Pacific (APAC) Sales team, the Customer Success Manager will be responsible for managing existing customer engagements with a clear focus on customer retention and increasing revenue for the business via price increases and through upsell and cross sell initiatives. The Customer Success Manager will also be...

  • Sales Engineer and Customer Success Manager

    1 week ago

    Remote, Australia Clever Full time $110,000 - $150,000 per year

    Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a...

  • Consultant

    2 days ago

    Remote, Australia BackOffice Associates Full time $90,000 - $120,000 per year

    Date: Sep 5, 2025Location: Remote, AUCompany: SynitiABOUT USSyniti part of Capgemini is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. At Syniti,...

  • Business Success Manager

    4 days ago

    Remote, Australia Word of Mouth Full time $166,560 - $167,680 per year

    Business Success Manager (Casual)Fully Remote | $32 per hour + superWe're looking for a Business Success Manager to join our team on a casual basis. This role is similar to an Account Manager, focused on helping our business clients achieve success with our platform.What You'll DoAct as the main point of contact for a portfolio of business clientsBuild...

  • Travel Consultant, Corporate

    2 days ago

    Remote, Australia BCD Full time $60,000 - $80,000 per year

    BCD Travel: Connect, collaborate, and celebrateTravel Consultant, Corporate ( 7 months Parental leave cover)Part time, Temporary, AustraliaAs a Corporate Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and...

  • Travel Consultant, Corporate

    4 days ago

    Remote, Australia BCD Full time $60,000 - $80,000 per year

    BCD Travel: Connect, collaborate, and celebrateTravel Consultant, CorporateThis is a full time permanent position with BCD AustraliaIf you are based in Sydney NSW, then this role is hybridAs a Corporate Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and...