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Technologies Analyst

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

Clerk Grade: 7/8

Salary Range: $113,574 - $125,720 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Sydney, Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Wednesday, 8th Oct 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

You will be working with a dynamic, multi-disciplinary team who values diversity of thought and promotes quality device management. We constantly look for ways to improve and we are quick in evolving our way of working. We welcome applicants from a range of disciplines.

The role is focused on the following technical streams:

  • Endpoint Manager - Intune, JAMF and Azure AD Management
  • 365 Management including: Exchange Online, Teams, Copilot and SharePoint
  • Enterprise Voice management: Teams, Direct routing, Certificate Management, SIP Protocol configuration, device fleet management (Cisco CCX500)
  • Meeting room Management: MTR configuration and maintenance, MMR management

What you will do

  • Advise on collaboration technologies and best practices.
  • Suggest and implement automation and systems improvements.
  • Maintain and upgrade device management systems and tools.
  • Work with external support vendors to advise on changes and manage business correspondence.
  • Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
  • Performing requirement analysis and ensuring solutions meet business needs and requirements.
  • Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
  • Support the selection, design, and validation/testing of innovative technologies and improvements.
  • Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently

About you

The successful candidate must demonstrate strong capabilities in:

  • Advise on collaboration technologies and best practices.
  • Suggest and implement automation and systems improvements.
  • Maintain and upgrade device management systems and tools.
  • Work with external support vendors to advise on changes and manage business correspondence.
  • Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
  • Performing requirement analysis and ensuring solutions meet business needs and requirements.
  • Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
  • Support the selection, design, and validation/testing of innovative technologies and improvements.
  • Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 8th Oct 2025, 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process