Duty Manager

14 hours ago

Mackay, Queensland, Australia Waymark Hotels Full time $60,000 - $90,000 per year

Step into a key leadership position as Duty Manager, where you'll ensure every guest has an exceptional experience. This is more than a job—it's a chance to grow your hospitality career in a supportive, success-driven environment.

About Us: Nestled along Mackay's stunning coastline, the Seabreeze Hotel is a vibrant destination for locals and visitors to relax, dine, and enjoy our welcoming community. Renowned for exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.

What You'll Do:

  • Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
  • Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
  • Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
  • Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we're always operating efficiently.
  • Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You'll Love Working with Us:

  • Growth Opportunities: We believe in investing in our people. You'll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
  • Vibrant Culture: At Seabreeze, we're more than just colleagues—we're a family. We work hard, support each other, and have a lot of fun along the way.
  • Beautiful Location: Enjoy the benefits of working in one of Mackay's most stunning locations, with the beach just steps away.
  • Recognition and Rewards: We celebrate our team's achievements, big and small, with regular recognition, incentives, and opportunities for advancement.

Mandatory Qualifications:

  • RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
  • Approved Manager's License: Necessary for managing licensed areas and ensuring legal operation.
  • RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
  • RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
  • CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain before commencing.

What We're Looking For:

  • A proven leader with experience in hospitality management.
  • Someone with a positive attitude who thrives in a fast-paced environment.
  • A team player who is passionate about delivering exceptional guest service.
  • Strong communication skills and the ability to solve problems on the go.
  • Flexibility to work evenings, weekends, and public holidays.
  • Knowledge of hospitality regulations and financial management.

Join Our Team: If you're passionate about hospitality and eager to grow your career in a supportive and exciting environment, we'd love to hear from you Apply now with your resume and a cover letter that tells us why you're the perfect fit for Seabreeze Hotel.

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