Quality Business Partner

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

Reporting to the Head of Quality, the Quality Business Partner is part of the organisation's central services team and holds a pivotal role in monitoring the quality of care and service provided to residents across a portfolio of homes. The QBP identifies and escalates areas of non conformance to policies and procedures and builds the capability of home based leaders and employees in quality, risk and clinical processes.

Responsibilities:

• Identifies and escalates risk of care failure relating to non-conformance with organisational policies and procedures.
• Builds the capability of home leaders in quality management systems and clinical governance processes.
• Actively supports employees to understand and adhere to the organisation's policies, procedures and Continuous Improvement Framework.
• Proactively partners with other organisational support services to ensure the home employees are provided with appropriate and relevant support and advice.
• Assists, advise, problem solves within the breadth of their professional knowledge and experience.
• Assist identification of staff knowledge gaps and support the resolution through delivering appropriate and relevant training in quality, risk and clinical areas.
• Facilitate training content set by Clinical Development
• Induct new Residential Aged Care Managers (RACM), Care Directors (CD) and Clinical Care Coordinators (CCC) to quality and clinical related areas.

The person who will be amazing in this role:

• Registered Nurse with minimum of 5 years of nursing experience in aged care or a clinically related discipline
• Minimum of 3 years' experience leadership role
• Strong relationship management and advanced influencing skills.
• Highly developed written communication and interpersonal skills including the ability to liaise with key stakeholders
• Proven ability to work autonomously and as part of a team
• Strong organisational skills that reflect the ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail
• Demonstrated high level reflective and critical analysis skills
• Knowledge of the Aged Care Quality Standards and Government's reform Agenda

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care.  If this is you, Apply Now

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza.  You will need to have one (1) dose of the COVID-19 vaccine.  All shortlisted applicants will need to pass required background checks.  If you are interested in a role please ensure you apply online as we do not accept emailed resumes.