NDIS Administration Support Officer

Position Description

NDIS Administration Support Officer

Position title NDIS Administration Support Officer

Position holder Vacant

Program NDIS

Funded by Grampians Community Health

Based at location Stawell

Reports to
• Program Leader NDIS

• Manager Aged & Disability
• General Manager Health, Aged & Disability
• Chief Executive Officer

Direct reports
• Nil

Award Health and Allied Services Managers and Administrative Workers

Victorian Stand-Alone Community Health Services Multi-

Employer Enterprise Agreement

Classification Grade 2

Hourly rate $38.42 Annual $30,368

Status Part Time

Hours per week 15.2

PD last updated and

approved by CEO

August 2025

Position summary

Grampians Community Health (GCH) is a service provider to participants of the National

Disability Insurance Scheme (NDIS). This position provides administrative tasks to assist all

NDIS program areas

Key responsibilities

1. Work collaboratively with other GCH staff providing NDIS Services

1. Perform administration tasks to support service delivery to NDIS participants

2. Perform administration tasks to maintain internal database management and integrity

3. Maintain compliance and correct documentation according to GCH and NDIS

guidelines

1. Ensure that client files are appropriately created and maintained within internal

database systems

1. Draw up Service Agreements and Schedule of Supports ensuring agreements are co-

signed by GCH leadership.

1. Creating and monitoring of service bookings within PRODA

2. Review PACE to identify any plan updates for new or existing plans, and support

coordination referrals.

1. Send support coordination referrals to the Program Leader for decision/allocation and

follow up accordingly.

1. Oversee the NDIS Enquiries inbox and action items appropriately.

2. Develop and foster collaborative relationships with key stakeholders both internally

and externally

1. Provide supervision and support to students as required.

Position Description

NDIS Administration Support Officer

1. Foster a respectful and inclusive work environment by treating colleagues, clients and

other stakeholders with courtesy and respect.

1. Other duties commensurate with current skills and experience as agreed with the

Program Leader, Manager, General Manager or the Chief Executive Officer.

Key selection criteria

Qualifications

• Relevant tertiary qualifications in Business Administration or extensive relevant

experience.

Desirable

• Experience in developing and/or maintaining quality improvement systems.

• A good understanding of NDIS legislation requirements and a commitment to the

philosophies.

Demonstrated skills and experience

• Strong ability and knowledge to use the Microsoft Office Suite and experience with

database management systems.

• Proven ability to extract and analyse data from information systems.
• Ability to quickly develop practical and effective solutions to unplanned situations as they

arise.

• Demonstrated experience collaborating and building relationships with a number of

stakeholders.

• Proven ability to develop professional documentation and correspondence, including

minute taking.

• Demonstrated attention to detail with well-developed administrative and organisational

skills to effectively manage high volumes of work and determine priorities, meet targets

and deadlines.

• High level verbal and written communication skills that enable effective and appropriate

communication with a broad range of people at all levels.

• Ability to maintain confidentiality at all times.
• Demonstrated knowledge and application of computer software, including Microsoft

Office and the Internet.

• Demonstrated ability to contribute to positive workplace culture and practices.

Licences and registrations

• Current Victorian driver licence

• Current National police check (less than 3 months old)
• Current Employee Working with Children Check
• NDIS Worker Screening Check

Quality, Health & Safety

• Act in a way that maintains physical and psychological health and safety for self and

others.

• Adhere to safe work practices relevant to the role.
• Promptly report issues that might put self or others at risk, including incidents and near

misses, and respond appropriately to risks and reports from others when appropriate to

do so.

• Is kind to self and others.
• Contribute to workplace safety and reduction of workplace injuries.
• Ensure team members, consumers/participants and visitors are safe, and accurately

report any incidents, hazards and near misses in a timely and professional manner.

Position Description

NDIS Administration Support Officer

• Work at all times within a culture of continuous quality improvement.

Personal attributes

• Empowering

• Professional
• Inclusive
• Compassionate
• Courageous

Conditions of employment

This position is ongoing and requires the following checks:

• Satisfactory police check
• Employee Working with Children Check
• Clear NDIS Worker Screening Check

Note: Checks must be obtained and provided prior to commencement as a condition of

employment at Grampians Community Health. Where check results are unsatisfactory in

relation to the role to be carried out, the offer of employment will be withdrawn.

Required training

• MARAM

• Sentrient online learning management system courses as required.