Technology Support Technician

Be part of our technology transformation journey

We're seeking a Technology Support Technician to join our Service Desk team. You'll be the first point of contact for staff needing technical support, helping keep our business running smoothly while contributing to a large-scale technology transformation.

We're in the middle of an exciting transformation, moving to the cloud and reshaping how we deliver technology to our business. This is your chance to join a team that values learning, collaboration, and customer service, while gaining hands-on experience with modern platforms and tools.

What will your key responsibilities include?

• Act as the front line of support for end users – face to face, over the phone, and via ServiceNow.
• Troubleshoot software, hardware, and account access issues across a mix of modern and heritage systems.
• Provision and deprovision user accounts (Active Directory, MS Entra, Azure).
• Onboard and offboard employees, managing access to systems and resources.
• Assist in problem management and root cause analysis of incidents — not just passing issues on, but actively driving resolution.
• Escalate complex incidents to specialist teams when required, providing clear documentation.
• Contribute to projects, equipment deployments, and continuous process improvements.

What are we looking for?

• IT support experience, ideally in a fast-paced or multi-brand environment.
• Strong customer service skills with the ability to communicate clearly, stay calm under pressure, and adapt your approach to different users.
• A problem-solving mindset — able to analyse issues, identify root causes, and take ownership through to resolution.
• Effective time management and the ability to multitask while maintaining accuracy and attention to detail.
• Experience with Active Directory and ideally MS Entra / Azure.
• Familiarity with ITSM/ticketing tools (ServiceNow preferred).
• Strong knowledge of Microsoft Office and corporate IT hardware.
• Relevant IT certifications (CompTIA A+, Microsoft 365, Azure Fundamentals) desirable; ITIL knowledge a plus.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it. We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together - whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here. Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies:We've got this role covered, so no need to get in touch  As such, we are unable to accept unsolicited CVs and will not be liable for any associated  fees. Thank you for your understanding

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.