Return to Work Coordinator

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes the people we support.

We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

MedHealth is part of a global network with over 3800 employees based in Australia.

We're seeking an experienced Return to Work Coordinator to join our team on a parental leave replacement basis. This is a fantastic opportunity to step into a meaningful role where you'll directly support injured team members through their recovery journey and help them successfully return to work.

What makes this role special:

• Make a tangible difference in people's recovery and wellbeing
• Collaborate with a supportive, values-driven team
• Work 0.6 FTE with flexible arrangements to suit your lifestyle
• Flexible office location arrangements

What You'll Do

As our Return to Work Coordinator, you'll be the vital link between injured team members, managers, medical professionals, and insurers. Your day-to-day will include:

• Claims Management: Support team members with workers compensation claims across all Australian jurisdictions, working closely with insurers and agents
• Return to Work Planning: Develop and implement early intervention return-to-work arrangements that prioritise recovery and sustainable outcomes
• Stakeholder Collaboration: Liaise with injured workers, managers, treating practitioners, rehabilitation providers, and insurance partners
• Case Coordination: Attend medical case conferences, coordinate occupational rehabilitation, and maintain regular communication with all parties
• Reporting & Compliance: Complete PIAWE calculations, maintain case notes, and provide regular reporting to leadership
• Education & Prevention: Train team members and leaders on injury management and promote the health benefits of good work

What You'll Bring

Essential:

• Minimum 2 years' experience as a Return to Work Coordinator
• Strong background in claims management (workers compensation insurer experience highly regarded)
• Solid understanding of workers compensation legislation across all Australian states
• State-based introductory Return to Work Coordinator course
• Excellent communication skills and natural empathy
• Strong time management and administrative capabilities

Desirable:

• Certificate IV in Personal Injury Management (Return to Work)
• Healthcare qualifications (e.g., Exercise Physiology, Occupational Therapy)
• Understanding of medical terminology

Key Performance Expectations

• Pay history provided to agents within first week of lodgement if the team member has or is experiencing time loss.
• Claims to be notified to agent within 48 hours of receipt.
• Provision and recording of up-to-date Certificates of Capacity and return to work arrangements for all team members throughout the entirety of their recovery and rehabilitation program.
• Maintain evidence of fortnightly contact with injured team members and other stakeholders involved in the supporting of MedHealth's Team Members recovery and return to work.
• Maintain a full return to work rate equal to/or above the industry standard.
• Compliant with regulations and legislation at both a state and federal level.

If you are passionate about advancing health services through research, innovation, and strategic collaboration, we invite you to apply.

Location: Flexible within Australia | Hybrid Flexibility | Part-time 0.6 FTE

We are not accepting applications from agencies and overseas applicants.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.