Mobile Return to Work Specialist

• Grow with GB Industry leader in offering career development opportunities
• Monthly RDO & Flexible hybrid working arrangements (Work from Home & Office)
• Something for everyone - range of staff benefits, discounts & wellbeing programs

About the Role

As a Mobile Return to Work Specialist, you will work face-to-face with injured workers, Treating Health Practitioners and Employers to support recovery and return to work during and after a workplace injury. You will also engage with the broader GB claims team members including Case Managers and Early Intervention Specialists to provide holistic support, coaching and mentoring relating to effective claims management strategies supporting recovery, Injury Management and Return to Work.

Through your Early Intervention and collaboration expertise, you will deliver a person-centered management approach that is also customer centric focusing on achieving exceptional recovery, return to work and customer outcomes in line with best practice.

This role is a customer facing role, ideally servicing Injured Workers/Employers located across Melbourne's East/South-East and surrounds. This position offers great flexibility to work from home, mobile/in person, the office and on-site with your customers in a safe and sustainable manner.

Responsibilities

Responsibilities

Your responsibilities will include:

• Primarily providing face-to-face and some virtual intervention supporting Recovery and Return to Work service's to injured workers and clients, with the objective of driving and improving return to work outcomes
• Identifying Biopsychosocial risk factors impacting Injured Workers recovery and return to work, and applying person-centred claims management to mitigate these risks
• Providing leadership in the form of coaching and mentoring to claims team members to influence positive and improved claims outcomes relating to recovery and Return to Work
• Utilizing Worker's Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and return to work outcomes
• Communicating strategically with all stakeholders. This includes upfront expectation setting and education regarding return to work obligations
• Facilitating stakeholder engagement including relevant workplace parties and treating health practitioners
• Providing exemplary client service
• Participating in claims review meetings as required

Qualifications

What we're looking for:

• Tertiary qualification/Return to Work Certification in an appropriate discipline and/or experience in a similar role in the Work Cover industry is essential to your success
• Leadership skills and ability to coach, mentor, lead conversations and influence outcomes relating to claims management and Return to Work
• Thorough practical understanding and experience in effective management of Return to Work
• Knowledge relating to common injuries, treatment options and medical terminology
• Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders
• Valid driver's license and access to personal vehicle

To Apply

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To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.