Claims Coordinator

About Ezy Projects
Established in 2015, Ezy Projects has grown into a trusted leader in building and insurance repairs, proudly servicing New South Wales and Queensland. We work with some of Australia's largest insurers and loss adjustors, helping homeowners, property managers and businesses navigate the repair process with ease and confidence.

When you join Ezy Projects, you become part of a supportive, fast-paced team that prides itself on professionalism, care, and making a real difference when it matters most.

About the role
We're looking for an experienced Claims Coordinator to join our Brisbane office, supporting insurance related residential, commercial and strata building works. This is a fast-paced, people focused role where you'll be the steady hand guiding clients through the claims process with clarity, care and confidence.

As a key point of contact, you'll manage inbound calls and enquires, update internal systems and client portals, and ensure all stakeholders are informed at every stage. Your reliability, calm approach under pressure and strong organisational skills will help projects move forward smoothly, ensuring clients feel supported every step of the way.

Working onsite in Brisbane, you'll join a family-friendly, supportive team that believes career growth should be nurtured, not left to chance. At Ezy Projects, we invest in our people, offering genuine opportunities to learn, develop, and build a career you're proud of.

Key Role Responsibilities Include:

• Serve as the first point of contact by efficiently managing a high volume of inbound calls and emails from clients, customers, contractors, suppliers and other key stakeholders.

• Deliver consistent, professional communication through weekly updates and courtesy calls to ensure all stakeholders are informed and supported throughout the claims process.

• Take ownership of a dynamic portfolio, using internal and external systems to proactively track progress, resolve issues, and drive claims forward.

• Collaborate closely with Site Supervisors, providing essential support to help manage and streamline their job portfolios.

Skills

To be successful in this role you will have to:

• Good understating of the MS Suite of Products including basic Excel

• Ability to manage deadlines and competing priorities

• Excellent verbal and written communication

• Self-motivated, reliable, and trustworthy with a strong work ethic

• Team player who can also work autonomously

• Ability to problem-solve issues

• Sound knowledge of WHS requirements and standards

Experience

• 1 year of industry experience (desirable)

• Previous experience in a customer service environment

• Insurance background (desirable)

• Previous experience in a customer service environment

• Ability to read and write in English and the ability to give and receive instruction

• Ability to pass required background checks as well as per-employment drug and alcohol screening

Job Inclusions & Benefits

• Friendly working environment with a great team

• Laptop, phone and tools to assist in the performance of your role

• Opportunity for career / job role progression within the company

• 4 Weeks paid annual leave.

• Personal / carers and other leave as legislated

• Company assistance with costs for any training/courses that leads to further personal learning and development (including CPD) that will be of mutual benefit to both parties

You must currently be in Australia and have eligible working rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.