IT Support Technician

4 days ago

Brisbane, Queensland, Australia Platypus Networks Full time $65,000 - $85,000 per year

IT Support Technician (Onsite) – Hardware Deployments, Networks, M365/Azure

Platypus Networks — Brisbane, QLD

Help Desk & IT Support (Information & Communication Technology)

Full time | $65000 – $85,000 + Super

About us

Platypus Networks is a Brisbane-based MSP providing end-to-end IT, networks and communications for SME and mid-market clients across SEQ. We're practical, fast, and obsessively customer-focused.

What you'll do

Onsite + remote support for Windows 10/11 and core business apps

Build, deploy and patch: servers, switches, APs, firewalls, UPS, end-user devices

Join/extend networks: VLANs, trunk/access ports, patch panels, cabinet hygiene

Microsoft 365: tenant config, Exchange/SharePoint/OneDrive, Intune autopilot

Microsoft 365/Azure work (tenant builds, migrations, and hybrid clean-ups).

Assist Azure work: AD Connect/Entra ID, VM/IaaS basics, backup & policies

Troubleshoot AD/DNS/DHCP/GPO, printing, Wi-Fi, VoIP handsets (Yealink etc.)

Keep tickets and run-books tight: procedures, diagrams, asset notes, KB articles

Opportunities to learn more about Remote Support, Security Stack Management and Automation management

Must-haves

~3+ years in MSP or similar client-facing support role

Confident with Windows desktop, Windows Server/AD, basic virtualization concepts

Solid networking fundamentals: TCP/IP, switching, VLANs, Wi-Fi, VPN

Comfortable with hands-on installs: racking, patching, labeling, basic power/UPS

M365 admin experience; exposure to Intune/Entra ID

Current driver's licence + reliable vehicle; able to work onsite across Brisbane

Australian work rights (PR/Citizen)

Nice to have (big plus) include

Azure experience (IaaS, networking, migration or hybrid AD)

Microsoft certs (AZ-104/305, MD-102/SC-900), or working towards them

RMM/PSA experience (ConnectWise, N-able, etc.)

VoIP (SBC/SIP) and basic firewalling (Cisco/Sophos/Meraki)

Cabling know-how; ACMA registration or willingness to obtain

Security mindset (backup, patching cadence, EDR/Defender, Essential Eight awareness)

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