Senior Application Engineer

Who we are?

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

About the role:

We're looking for a Senior Application Engineer (Salesforce) to help develop, maintain, and enhance our Salesforce CRM and Marketing Cloud platforms. This role focuses on integrating these systems with our Student Management System (Banner) using Informatica, along with a range of other internal systems. You'll bring solid experience in Salesforce development and a strong understanding of CRM and marketing automation. You'll also be comfortable with hands-on coding, system configuration, and solving technical issues. Working closely with teams across the organisation, you'll play a key part in delivering practical, high-quality solutions that support our goals.

Accountabilities:

Salesforce Development and Integration

Accountability: Lead the development and customisation of Salesforce CRM and Marketing Cloud solutions, ensuring seamless integration with other systems including the Student Management systems via integration platforms.

Expected Outcomes: High-quality, scalable, and maintainable Salesforce solutions that enhance business processes and improve user experience.

System Configuration and Maintenance

Accountability: Oversee the configuration, maintenance, and continuous improvement of Salesforce systems, ensuring optimal performance and reliability.

Expected Outcomes: A well-maintained Salesforce environment that supports business operations and minimises downtime.

Technical Expertise and Support

Accountability: Provide technical expertise and support for Salesforce-related projects, including troubleshooting issues, performing root cause analysis, and implementing solutions.

Expected Outcomes: Timely resolution of technical issues and continuous improvement of system performance and functionality.

Collaboration and Stakeholder Management

Accountability: Collaborate with cross-functional teams, including IT, marketing, and student services, to gather requirements, design solutions, and ensure successful project delivery.

Expected Outcomes: Effective collaboration and communication with stakeholders, resulting in solutions that meet business needs and enhance user satisfaction.

Documentation and Reporting

Accountability: Maintain detailed and accurate documentation of all development activities, system configurations, and project progress.

Expected Outcomes: Comprehensive documentation that supports effective system management and compliance with audit requirements.

Educational and Advisory Role | Training and Knowledge Sharing

Accountability: Develop and deliver training programs to educate staff on Salesforce best practices and system usage.

Expected Outcomes: Increased user proficiency and adoption of Salesforce solutions, leading to improved business outcomes.

Strategic Planning Support

Accountability: Contribute to the development of the IT roadmap, ensuring alignment with the organisation's strategic goals and objectives.

Expected Outcomes: A forward-thinking IT strategy that leverages Salesforce capabilities to drive business growth and innovation.

Who you are: 

• Tertiary qualifications or other formal training in IT, Computing Studies, or Information Systems. 

• 5+ years of proven experience working as a Salesforce Developer. 

• Certified Salesforce Platform Developer I & II, Marketing Cloud Developer, or other relevant certifications preferred. 

• Proficiency in Salesforce development, including Apex, Visualforce, and Lightning (Aura & Web) components. 

• Strong knowledge in Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder and marketing automation best practices. 

• Strong communication skills, with the ability to effectively communicate technical information to non-technical stakeholders. 

• Ability to work collaboratively with a team and contribute to a culture of continuous improvement. 

• Knowledge of Azure DevOps and CI/CD pipeline tools is a plus. 

• Familiarity with emerging Salesforce AI capabilities—particularly Agentforce—would be an advantage, as we see AI playing an increasing role in the future of our platforms. While deep expertise isn't expected, a basic awareness of this evolving area is advantageous. 

This is a full-time, permanent position with hybrid flexibility to work from home and a campus near you. Preferred locations are Sydney and Melbourne.

To review the full job description please 'Click Here'.

Why join us?

Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression. 

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. 

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. 

What we offer:

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you'll benefit from:    

• Join an Australian Company: Be part of an organization owned by Strategic Education Inc, listed on NASDAQ. 

• Flexible Working Conditions: Enjoy the flexibility to work remotely and from a campus near you. 

• Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion.

​Hiring process:

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit

We'd love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department