Senior IT Support Engineer – Microsoft

Join a collaborative IT team | Support & improve modern systems | Contribute to strategy & projects

The RCPA is an education provider embarking on a major digital transformation and we want you to help keep our technology running smoothly while shaping what comes next.

As our Senior IT Support Engineer, you will be a key member of a small but dynamic IT team supporting over 5000 end users and a range of modern cloud-based systems. You will handle everything from end-user support to infrastructure management, while also helping drive automation, projects, and strategy. This role is perfect for someone who enjoys hands on solving problems, working across different technologies, and contributing ideas that make a real difference. This position is a 12-month contract role on a full-time basis.

We are also committed to your professional growth with funded certifications, targeted learning, and opportunities to expand your technical and leadership skills.

About the Royal College of Pathologists Australasia

The Royal College of Pathologists Australasia (RCPA) is the leading organisation representing pathologists and senior scientists in Australasia.

Pathology involves the study of the causes of disease. Pathologists are specialist medical doctors involved in the diagnosis and monitoring of almost all acute and chronic illnesses.

The RCPA was established in 1956 and has been responsible for the training and professional development of pathologists since that time. We also provide training programs for senior scientists working in pathology.

RCPA has around 4500 members practising in private and public pathology sectors across Australasia, including Australia, New Zealand, Hong Kong, Singapore and Malaysia. The College is also responsible for the promotion of the science and practice of pathology.

The RCPA is a not-for-profit organisation governed by a Board of Directors. It comprises more than 50 staff members and is in the heritage-listed Durham Hall in Surry Hills, Sydney, NSW.

What you will do

• Deliver Level 1 and 2 support for users in a Microsoft environment (Office 365, Teams, Azure Entra, Intune + Autopilot).
• Support our SaaS business applications (CMS, website, e-learning, exams platforms), working closely with vendors.
• Manage and monitor both on-premises and cloud infrastructure.
• Maintain and track IT assets and provide monthly IT reporting to management.
• Write PowerShell or Python scripts to automate repetitive tasks.
• Contribute to IT projects, from planning to delivery.
• Support IT vendor management and help shape the IT strategy.

What you will bring

• Experience providing Level 1 & 2 IT support in a Microsoft-centric environment.
• Hands-on skills with Office 365, Teams, Intune, Azure Entra, and Autopilot.
• Knowledge of infrastructure management (servers, networks, cloud services).
• Ability to troubleshoot business applications (with vendor support where needed).
• Familiarity with IT asset management and reporting.
• Scripting ability with PowerShell or Python.
• A proactive, solutions-focused approach with strong communication skills.

Bonus points for

• Experience supporting SaaS applications in education or membership-based environments.
• Knowledge of IT vendor management and contract engagement.
• Exposure to IT project delivery.
• Understanding of IT strategy and continuous improvement.

Why work for the RCPA

• Be part of a close-knit IT team where your work has real impact.
• Gain exposure to both operational support and strategic projects.
• Access to funded certifications and training to build your skills and career.
• Help shape the IT function in an organisation that values innovation, learning, and collaboration.

The RCPA is currently undergoing a period of growth, diversification and rejuvenation, all with the ultimate goal of improving our services to better support our members and the communities they serve.  IMPACT

We offer meaningful, purpose-driven work. As a member of the RCPA team, you will be working to support the advancement of pathology and the pivotal role it plays in healthcare.

WORK-LIFE BALANCE

All work and no play…no way We work hard in a collegiate and collaborative environment that allows us to enjoy balance in both life and work.

FLEXIBILITY

With a full-time 37.5-hour working week and flexible work options, we are a truly hybrid workplace.Staff are usually in the office twice a week (Tuesday is expected to be all in the office) and have the flexibility to work from home on other days.

BELONGING/GROWTH

Our strength is in the excellence of our people. We are committed to investing in our team and work culture to provide opportunities for personal growth and career development.

BENEFITS

In addition to a hybrid workplace, we offer an annual wellness allowance of $100 per year (eligibility criteria apply), along with additional paid leave over the Christmas and New Year closure.

As a health promotion charity, salary packaging is available.

How to Apply

Applications are reviewed upon submission, so we encourage you to apply as soon as possible. Please provide an up-to-date resume and a cover letter addressing the key selection criteria. Applications without a cover letter will not be considered.

The RCPA is an Equal Opportunity Employer committed to diversity and social inclusion. We encourage people with a disability, those who identify as Australian Aboriginal and/or Torres Strait Islander peoples, mature age and people from culturally diverse backgrounds to apply for job opportunities.

All applicants must have the right to live and work in Australia.

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