Customer Service Specialist

Welcome to Criterion Industries

At Criterion, we don't just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United—values that drive us every day. You'll feel it the moment you step into our vibrant, modern head office in Epping, VIC (just off the M31 Hume Fwy). We're looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you're not just starting a new job—you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.

Why You'll Thrive as a Customer Service Representative

We're looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you'll fit right in.

This is not a passive, script-following customer service role. You'll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We're not looking for people who just want a job—we're looking for career-driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high-energy, high-performance team.

What You'll Be Doing (Day-to-Day Responsibilities)

• Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
• Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
• Managing Customer Cases & Problem-Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
• Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.
• Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You'll Bring (Experience)

• Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.
• A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
• Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
• Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
• Adaptable communication skills – you'll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
• A strong sense of responsibility – you take ownership of your work and can deliver results.

Comprehensive Training & Career Development

Structured Induction & Training Program – We set you up for success with a detailed, pre-planned induction that helps you:

• Gain exposure to all departments in the business, so you understand how we operate.
• Meet key stakeholders across sales, manufacturing, and operations.
• Get hands-on product training to become an expert in partitioning systems, sliding doors, and accessories.
• Receive ongoing mentorship and structured check-ins to ensure you're supported every step of the way.

What's in It for You?

• Competitive Salary & Performance Bonuses – $65k-75k + Super + Profit-Sharing Bonus (paid after 6-month probation).
• Structured, Consistent Work Schedule – Monday-Friday work, no weekends.
• Annual Salary Reviews
• Tools for Success – Laptop provided to ensure efficiency in your role
• A Social & Supportive Team – Be part of a collaborative, high-energy group that works hard but knows how to have fun.
• Modern, Open-Plan Workspace – Work in a state-of-the-art environment designed for teamwork and productivity.

If you're looking for a structured role with real career growth, meaningful work, and a team that values success and camaraderie, Criterion is the place for you.

Ready to Take the Next Step?

If you're looking for more than just a job—if you want a career where you can grow, be challenged, and achieve real success—this is the opportunity for you.

Apply now We're excited to meet our next star