Director, Client Account Management

1 week ago

Sydney, New South Wales, Australia HSBC Full time $90,000 - $120,000 per year
Some career choices have more impact than others.
  • Managing a portfolio of clients as a key sales owner with a strategic outlook and account planning for the portfolio.
  • Contributing to the identification of sales opportunities that address specific client needs, through deepening client relationships to increase wallet share and increase penetration.
  • Identifying potential opportunities for up-selling, cross selling and broadening the product coverage with key commercial banking clients.
  • Maintaining extensive knowledge of the market including market trends and both the competitive environment and regulatory environment.
  • Maintaining close liaison with intra country, intra region and cross regional colleagues and stakeholders to provide input into the strategic direction of the business.
  • Leading by example by demonstrating excellence in account management and following end to end sales processes.
  • Continually reassessing the operational risk associated with the role and inherent in the business, taking into account changing economic or market conditions, legal and regulatory requirements and operating procedure and practices.
Requirements

Requirements:
  • Strong knowledge of Trade Finance, particularly core trade, working capital management, guarantees and trade loans with enough knowledge of structured trade to identify opportunities to upsell.
  • Demonstrated strong sales and client management / account management experience with a proven sales record, gained through ability to understand a client's business, identify their needs and then match a broad range of aligned solutions
  • Demonstrated ability to balance the provision of exceptional customer service and revenue growth.
  • Strong credit assessment skills, particularly relating to more complex and structured facilities with an international dimension.
  • Vision, energy and drive with a sense of urgency and excellent organisational skills to execute on sales opportunities at pace.
  • Excellent written and verbal communication skills able to deliver compelling presentations, coupled with the ability to build rapport and maintain strong relationships with clients and stakeholders including the ability to influence at executive level.
  • Ability to effectively analyse and problem solve in complex situations, utilising good judgement and strong influencing and negotiation skills.
  • Ability to work independently as well as part of a local and international teams, maintaining service performance whilst working to budget, deadlines and quality SLAs.
  • University degree in a relevant discipline.

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