Platform Owner

15 hours ago

Sydney, New South Wales, Australia Talent Full time $120,000 - $180,000 per year

Our client is looking for a Platform Owner with solid Salesforce & Contact Centre experience. The
Platform Owner
will be responsible for the strategic management, optimisation, and delivery of solutions across the Salesforce ecosystem and integrated Contact Centre technologies. This role ensures the platform meets evolving business needs, provides a seamless customer and agent experience, and aligns with enterprise architecture and technology roadmaps.

The role acts as the bridge between business, technology, and vendor teams, driving continuous improvement, innovation, and governance across the Salesforce and Contact Centre platforms.

Responsibilities

  • Own the Salesforce and Contact Centre platform strategy, roadmap, and delivery outcomes.
  • Partner with business stakeholders to understand requirements, prioritise enhancements, and ensure alignment with business objectives.
  • Manage platform governance, ensuring consistency, compliance, and adherence to best practices across all Salesforce Clouds and Contact Centre integrations.
  • Oversee end-to-end platform performance, including system reliability, scalability, and user experience.
  • Lead release planning, backlog management, and continuous improvement initiatives in collaboration with Product Owners, Developers, and Architects.
  • Manage relationships with vendors, technology partners, and internal delivery teams to ensure high-quality outcomes and timely delivery.
  • Monitor platform usage, adoption, and ROI, implementing enhancements to maximise business value.
  • Ensure security, compliance, and data privacy standards are maintained across all platform components.
  • Provide subject matter expertise and guidance on Salesforce capabilities, omni-channel Contact Centre solutions, and customer engagement technologies.

Requirements

  • Proven experience as a
    Platform Owner, Senior Manager
    managing
    Salesforce (Service Cloud, Sales Cloud, Experience Cloud, or Marketing Cloud)
    platforms in Financial Services sector.
  • Strong understanding of
    Contact Centre technologies
    (e.g., Amazon Connect, Genesys, NICE, or similar) and their integration with CRM systems.
  • Demonstrated ability to define and execute platform roadmaps and manage complex stakeholder environments.
  • Experience with agile delivery, backlog management, and prioritisation frameworks.
  • Excellent stakeholder management, communication, and vendor coordination skills.

  • Strong analytical and problem-solving abilities, with a focus on customer and business outcomes.

  • Experience working in large enterprise or regulated environments.

  • Understanding of APIs, data integration, and middleware platforms.
  • Familiarity with automation, chatbots, or AI-enabled customer engagement solutions.

If you think you have the above skills and experiences, click the 'Apply' button or send your resume to

  • Strategic Technology Platform Owner

    6 days ago

    Sydney, New South Wales, Australia Insurance Australia Group Full time $120,000 - $180,000 per year

    Create impact as a Strategic Technology Platform OwnerJoin the largest general insurance group in Australia and Aotearoa New Zealand. Were a top-tier ASX-listed company helping to make the world a safer place by building a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAs a Strategic Technology Platform...

  • Platform Owner

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $120,000 - $150,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Product Owner

    13 hours ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $40,000 - $120,000 per year

    See yourself in our team:We are seeking a highly skilled and experienced Product Owner to join our Platform Engineering Squad. The ideal candidate will have a robust understanding of trading platforms—both technically and functionally, preferably Murex—and possess a clear understanding of asset classes, valuation, risk, and integration touch points. This...

  • Platform Engineer

    2 days ago

    Sydney, New South Wales, Australia Scentre Group (Owner of Westfield destinations in Aus and NZ) Full time $120,000 - $180,000 per year

    Your opportunityJoin our Technology team as a Cloud Platform Engineer, where you will play a critical role in designing, building, and maintaining our enterprise cloud platforms. This role is central to enabling scalable, secure, and reliable solutions that underpin Scentre Group's digital transformation journey. Reporting to the Engineering Manager, Cloud...

  • Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia Whizdom Full time $120,000 - $150,000 per year

    Service Owner (Sterling/Informatica)About our client:Our client is a leader in professional services and consulting, providing a wide range of services including strategy, consulting, technology and systems integration, and operations to a range of clients across Government, Financial Services, Utilities and more.About the role:Our client is seeking an...

  • Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia ASIC Full time $127,116 - $144,386 per year

    At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.The Australian Government has announced the stabilisation of existing...

  • Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Technical Product Owner | AI Powered EngineeringFuel your passion for AI and Engineering and transform outcomesJoin Australia's largest bank as we lead the world in AI innovation and ambitionLet's r evolutionise our engineering community with cutting-edge AI tools and capabilitiesAbout CIO for TechnologyThe CIO for Technology team ensures that CommBank has a...

  • DevOps Technical Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $170,000 - $250,000 per year

    Technical Product Owner | DevOps SME | Financial Services | $170K + Super + BonusYour new companyYou'll be joining a leading Financial Services organisation based in Sydney. The company has a reputation for developing rewarding, long-term careers and offer a flexible & supportive working environment.The company is well known for hiring high-quality...

  • Senior Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia Yunex Traffic Full time $120,000 - $180,000 per year

    Location:Sydney NSW, AU, 2000Type of Employment: Full-timeCareer Level: ProfessionalJob Family:Date posted: Sep 5, 2025As a global leader for intelligent traffic solutions, we connect the dots of a new mobility revolution.With digitalization and the use of disruptive technologies we enable cities, highway authorities, and (mobility) operators to create a new...

  • SAP Platform Architect

    2 weeks ago

    Sydney, New South Wales, Australia Ampersand Full time $104,000 - $130,878 per year

    Pay rate:Competitive daily rateContract length:6 months + 6 monthsLocation:Macquarie Park / WFHAbout the RoleWe're seeking a senior Platform Architect to manage and oversee SAP platform services, including HANA and SQL databases. The role combines technical leadership, governance, and cyber security assurance to ensure platform stability, compliance, and...