Accounts Team Leader

We're Australia's leading provider for plan management and support coordination with five offices across Australia, supporting thousands of customers with their plans and funding. But our values are still grounded in the same principles we set out with. That behind every NDIS plan, there's a story. A story of dreams and goals. These are the things that drive us. Because, together, we can make them possible.

As the Accounts Team Leader within our business you will lead your team members to deliver service excellence throughout the Plan Management life cycle, including invoice processing and approval, invoice and reimbursement resolution, manual claim submission and NDIS funds claiming.

This role will be responsible for managing invoice turnaround timelines, KPIs and service levels, while maintaining a strong focus on the continuous improvement of processes to meet the needs and expectations of our customers and the business.

What You'll Do

• Manage the day-to-day operations of the Accounts team to deliver fast and efficient plan
  management services to customer and service providers.
• Provide daily workforce planning measures to retain optimal processing times.
• Use sophisticated oral and written communication skills to manage escalated negotiations
  and challenging discussions with internal and external stakeholders.
• Lead, inspire and motivate team members with regular review of performance, provision of
  feedback and understanding of personal circumstances.
• Ensure payments are processed in compliance with NDIS Operational guidelines.
• Process daily claims from the NDIA Systems to ensure payment to the provider or
  customers.
• Ensure the quality maintenance of customer and provider records by the team with regular
  proactive review of the team member scorecards to ensure compliance to the NDIS and
  Business standards as directed by the team leader.
• Proactively refining and improving processes to improve payment efficiency.
• Collaborate with operational team leaders to proactively deliver service excellence with
  consistency and efficiency.
• Maintain relationships and SLAs with external vendors for invoicing services.

What You'll Bring

• Tertiary qualifications in a business-related field or equivalent education and/or experience
• An intimate understanding of the National Disability Insurance Scheme (NDIS)
• The ability to lead, supervise and develop an engaged team,
  including experience with performance management processes.
• Proven ability to manage a high volume of transactions, tasks and
  activities.
• Demonstrated high level of organisational skills including the
  capacity to set priorities and work to deadlines.
• Demonstrated ability to provide leadership to a team during
  periods of organisational change.
• Proven experience supporting a diverse group of clients with an established
  commitment to service excellence

What we can offer you:

• Novated leasing benefits and discounts

• 12 weeks paid parental leave and access to our Parents Portal

• Comprehensive learning and development opportunities to support your career growth

• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

• Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

• We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

• We embrace hybrid working and welcome conversations about flexibility. 

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us

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