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Reservations & Sales Consultant (Campervan Rentals)
2 weeks ago
Wicked Campers is a global tour de force in 4WD & Campervan rental and we believe road trips are the best way to holiday
Due to increased demand, we seek a confident, outgoing, and customer-focused person to join our reservations team.
You will be based at our Brisbane depot in Woolloongabba & we are looking to fill this role as soon as possible. You will be working on a rotating roster, and some weekend work may be required.
What You Will Do
- Manage inbound customer/sales enquiries
- Provide quotes and process booking requests
- Follow up on existing quotes & respond to queries across a multitude of channels including (but not limited to) Live Chat, Phone, WhatsApp, email & text.
- Process booking confirmations & invoices, ensuring on-time sales fulfilment & prompt completion of all after-sales documentation
- Handle general enquiries, ensuring high levels of service are maintained.
- Perform administrative duties as directed
About You
- Experience in sales and customer service is highly regarded, although not essential. Full training provided for the right candidate.
- Excellent interpersonal skills and an empathetic communication style
- Good time management and the ability to prioritise tasks and remain calm under pressure
- Have an eye for detail, be happy to work unsupervised in a team environment, but still deliver on set targets
- Fluency in English both written and oral. Speaking either German, Dutch or French is a plus.
- A good sense of humor, we are Wicked Campers after all
Backpackers are encouraged to apply; however, a 6-month commitment is required to be considered for this role.
