Medical Receptionist

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit

About the Role

You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.

To be successful in this role, you will have:

• Available to work Part Time (Monday and Wednesday's)
• The highest levels of personal integrity and ethical behaviour.
• Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).
• Demonstrated ability to work in a customer service focused environment (desirable).
• Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

About Cerberus

Cerberus Health Centre is located at HMAS Cerberus in Westernport (adjacent to Crib Point on the Mornington Peninsula). This Naval base has approximately 4000 members and is the primary training establishment for young recruits (about 6000 personnel trained annually), averaging 800 trainees onboard at any one time. The health centre provides primary medical, outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical services. It contains a 30 bed low dependency ward which operates 24/7. The standard operating hours are generally 07:30 – 15:30 Monday – Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts). The facility is also responsible for the provision of after-hours services to ADF personnel on the Mornington Peninsula.

Rewards & Benefits

• Be part of an amazing culture, based on the values of trust, care, innovation and pride
• Gain access to Global Employee Networks that embrace diversity and inclusion
• 'Start with a job and stay for a career' with extensive employment and growth opportunities across Serco's many contracts
• Meaningful work supporting defence personnel
• Medical Terminology training (BSBMED301 – Interpret and apply medical terminology) provided at no cost to you
• Referral Programs
• Paid annual and personal leave
• Paid CPD leave for permanent employees
• Paid volunteer leave and leave for reservists
• Provision of uniform
• Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
• Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
• Join a dedicated team of collaborative and supportive health professionals

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.

Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.

You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role. If you're not an Australian Citizen, please feel free to apply to other healthcare roles with Serco through our careers site below.

For a confidential chat, please Kerstan.- If you would like to learn more about these and other opportunities available, please visit to find out more.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.