Boutique Manager

We are looking for a passionate and motivated Boutique Manager to join our Penhaligon's Boutique based in the iconic Sydney QVB.

Having a strong sense of business acumen, the Boutique Manager is responsible for all retail activities that contribute to the commercial success and the brand's image and leadership position in the market by liaising – leading collaboration with field, corporate and global functions. Ability to think 'outside the four walls' to drive awareness and consideration; and understand the entire client pathway to conversion is a must.

Founded in 1870 by Cornish barber William Penhaligon,
Penhaligon's
is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvelous to meet you…

What you'll get to do:

Our Boutique Managers have keyholder responsibility; are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You'll also build highly motivated teams, and coach and develop them to the next level.

Key Responsibilities:

Profit and Sales Generation:

• Meeting sales goals
• Analysing available sales reports and data to determine the needs of the business, setting business strategies
• Set individual sales goals for Fragrance Consultants, motivating the team to achievement
• Support the development of the Fragrance Consultants skills, ensuring tea mis are fluent in all aspects of product knowledge
• Demonstrate sales leadership, playing an active role on the selling floor

Customer Service:

• Ensure all Fragrance Consultants provide the highest level of customer service
• Build and manage the client database, utilising to increase sales and customer contact
• Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
• Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
• Empower Fragrance Consultants to provide the best customer service possible

Operations:

• Ensure correct staffing levels
• Look after areas of risk management, including physical security, store cash controls, and inventory management
• Deliver relevant team member training, i.e., POS systems
• Conduct stock inventories as needed
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash

Merchandising/Visual:

• Implement merchandising directives and ensure execution of effective merchandising strategies
• Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
• Ensure the selling floor is always picture perfect and reflective of current visual direction

People Management:

• Working with the HR team to ensure all vacancies are filled in a timely manner with the right candidate
• Work with the Education team to deliver all training programs and initiatives to develop the Fragrance Consultants
• Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

We´d love to meet you if

• You're experienced in a niche, luxury environment and pride yourself on excellent customer service
• 8+ managing a Retail Store or similar
• You're results oriented and solutions driven
• Your interpersonal skills are excellent, and you love building relationships
• You can influence, negotiate and lead others to action
• You're resilient and persistent
• You can embody our WHY: "Creating meaningful experiences to inspire human connections;
• Our Values connect with you: We have Restless Curiosity and Contagious Enthusiasm, and demonstrate Fairness and Respect. We are Consciously Sustainable and we are Shaping Tomorrow.
• And you're passion about our Brand and of course, our Fragrances