Strategic Capability Support Officer

Role: Assistant Strategic and Capability
Officer

Employment Type:  Temporary opportunity until 30 June 2026.

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 5/6

The opportunity   

A 10-month temporary opportunity has become available as the Assistant Strategic Capability Officer in Government Technology Platforms; part of Digital NSW and the Department of Customer Service. Our aim is to be the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW.

Reporting to the Senior Manager Strategic Capability, you will provide a range of support and administrative services to facilitate the effective delivery and continuous improvement of workforce operations, including:

• Oversee internal vacancy requests, ensuring alignment with budgetary constraints and preparation for delegate approval
• Ensure contractor requests comply with applicable approval frameworks
• Maintain close collaboration with the Low Code team regarding the Resource App
• Manage the GTP Strategic Capability inbox, responding promptly to enquiries and escalating issues to the appropriate team members as needed
• Administer organisational structure (establishment) tasks within SAP
• Coordinate with teams and leaders on resourcing matters, in partnership with DCS Talent
• Provide general administrative support for strategic capability initiatives and assume team Scrum responsibilities

This role involves providing workforce administration and general team coordination support. You'll use your existing knowledge of organisational processes to engage, manage, and report on agile product team resource allocations, utilisation, funding, and capability development, aiding the delivery of digital platforms, products, and services across the entire government

What you will bring to this role 

• Proven administrative support experience, preferably in people-focused roles, ensuring accurate information and timely resolution of issues
• Skilled in managing sensitive records and digital systems to maintain data accuracy and information security
• Effective collaborator across business areas to drive successful outcomes
• Proficient in compiling data and preparing performance reports with actionable recommendations
• Experienced in maintaining systems and dashboards; familiarity with Microsoft PowerApps and/or PowerBI preferred
• Commitment to continuous improvement

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here

GTP embraces the use of AI to enhance productivity and creativity. AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

 Salary Grade 5/6, with the base salary for this role starting
at 99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Dhara Thakkar via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday,03 October,2025 at 9:59 AM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process