Customer Admissions Coordinator

15 hours ago

Arundel, Queensland, Australia Infinite Aged Care Full time $60,000 - $90,000 per year

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day
At
Infinite Care
, we believe every older Australian deserves to live with dignity, connection, and purpose. We are currently seeking a passionate and highly organised
Customer Admissions Coordinator
to join our dedicated team and play a key role in shaping the first impressions of our homes and the care we provide.

This role is Full Time working from Monday to Friday from our office space in our Ashmore Care Home, where you will be working with a small and dynamic team. Ashmore aged care home | Gold Coast

About The Role
This is a pivotal role responsible for managing all residential care enquiries and supporting our admissions process. As the first point of contact for many families and healthcare professionals, you will represent Infinite Care with warmth, professionalism, and deep knowledge of our services.

You'll be central to driving occupancy across our homes, generating leads, maintaining accurate records, and ensuring a smooth and compliant admission process for all prospective residents.

Key Responsibilities

  • Manage initial residential enquiry calls and email enquiries via 1800 number and site referrals
  • Maintain up-to-date knowledge of all Infinite Care homes, including care offerings, lifestyle programs, and current vacancies
  • Guide families and referrers through the aged care admissions process, explaining fees, rules, and accommodation options
  • Liaise with internal teams to coordinate tours, admissions, and required clinical documentation
  • Input, track and manage all leads and activities through CRM systems and ensure timely follow-up
  • Monitor external referral sources and proactively engage with potential clients and partners
  • Prepare preadmission documentation and assist with agreement completion
  • Support competitor analysis, database management and brand awareness initiatives

What We're Looking For

  • Excellent phone manner and ability to build rapport quickly
  • Confident communicator with strong organisational and data entry skills
  • Resident-centric mindset with a focus on empathy, patience, and problem-solving
  • Experience with CRM systems and the ability to manage multiple priorities
  • Strong knowledge of aged care fees, compliance, and industry regulations
  • Marketing or referral-building experience highly regarded
  • Able to work both independently and collaboratively as part of a committed team
  • Experience in healthcare admissions, preferably in aged care
  • Available across rotating shifts Mon to Fri: 8am-4pm, 8.30am-4.30pm, 9am-5pm on a weekly roster.

Hold a NDIS Workers Screening Clearance as this is essential to work in the Aged Care sector. (or willingness to obtain)
Infinite Care's Employee Benefits

  • FREE mandatory & self-paced training modules throughout your employment.
  • Earn extra income via Carefriends employee referral program (*unlimited referrals)
  • Earn extra income via weekly shift bidding for extra shifts in your week.
  • Ability to cross-skill into hospitality and resident engagement teams.
  • Discounted Fitness Passport to access health and wellbeing sessions.
  • Ability to span your career across our 17 homes nationally.
  • Employee Assistance Program for family, financial and wellbeing support services.
  • Discounted retail, fuel and technology items via Employee discounts provider – Flare.

If you're passionate about aged care and thrive in a fast-paced, people-first environment, we want to hear from you

  • Sales Coordinator

    7 days ago

    Arundel, Queensland, Australia Buildsafe Queensland Pty Ltd Full time $60,000 - $80,000 per year

    About UsBuildsafe is an innovative leader in the building and construction space, providing height safety systems and scaffolding solutions. Proudly partnering with some of the country's largest residential builders, we play a critical role in ensuring the safety of thousands of construction workers across Australia.With operations across Queensland,...

  • Scheduler

    1 week ago

    Arundel, Queensland, Australia Buildsafe Full time $104,000 - $130,878 per year

    About UsBuildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can beAs a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our...

  • Customer Service Coordinator

    1 week ago

    Arundel, Australia Buildsafe Full time

    About Us Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be! As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients,...

  • Sales Coordinator

    1 week ago

    Arundel, Australia Buildsafe Full time

    **About Us** Buildsafe is an innovative leader in the building and construction space, providing height safety systems and scaffolding solutions. Proudly partnering with some of the country’s largest residential builders, we play a critical role in ensuring the safety of thousands of construction workers across Australia. With operations across...

  • International Logistics Coordinator

    23 hours ago

    Arundel, Australia Buildsafe Full time

    **About us** Buildsafe is a market leader that sets the standard in residential height safety across Australia. Through innovative product design and engineering, we partner with our clients to streamline the build process, and provide safe and compliant worksites throughout QLD, NSW and VIC. The majority of our products are designed in house and hold...

  • Department Manager

    7 days ago

    Arundel, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Assistant Account Manager

    3 days ago

    Arundel, Australia Tactical Solutions Full time

    Tactical Solutions Australia, backed by an established international organisation, is a growing SME specialising in technology, software, and equipment for Defence, Law Enforcement, and Emergency Services. We are seeking a motivated A**ssistant Account Manager** to join our Arundel team. **About the Role** As an Assistant Account Manager, you will support...

  • Project Co-ordinator

    2 weeks ago

    Arundel, Australia Maintain Australia Full time

    **About the Company** Maintain Australia, is a privately owned construction company. Our team comprises of highly qualified, hardworking, passionate and motivated people. Maintain Australia complete full residential and commercial renovations/refurbishments, new builds and maintenance work. Due to the continued growth and expansion of our company, we are...

  • Administration Officer

    2 weeks ago

    Arundel, Australia Team Global Express Full time

    **About the Role**: Join Team Global Express as an Administration and Operations Support Officer at our Gold Coast site. In this dynamic and fast-paced role, you’ll provide high-level administrative and customer service support to ensure smooth day-to-day operations across the freight and logistics network. This is a full-time position, working Monday to...

  • General Manager of Operations

    23 hours ago

    Arundel, Australia Buildsafe Full time

    **About us**: Buildsafe is a market leader that sets the standard in residential height safety across Australia. Through innovative product design and engineering, we partner with our clients to streamline the build process, and provide safe & compliant worksites throughout QLD, NSW and VIC. Our range of products includes Platforms, Scaffold and...

  • Civil Supervisor Maintenance

    7 days ago

    Arundel, Australia Ventia Pty Limited Full time

    Civil Supervisor Maintenance (Water) **Date**:23 Aug 2024**Location**:arundel, QLD, AU, 4214**Company**:Ventia- GCI Solutions delivers works and services in a collaborative partnership with the Council of City of Gold Coast’s (Council) Water and Waste (WW) to maintain, renew and improve the performance of its assets, under the new Asset Lifecycle Delivery...

  • Assistant Account Manager

    3 days ago

    Arundel QLD, Australia Tactical Solutions Full time $60,000 - $80,000 per year

    Tactical Solutions Australia, backed by an established international organisation, is a growing SME specialising in technology, software, and equipment for Defence, Law Enforcement, and Emergency Services. We are seeking a motivated Assistant Account Manager to join our Arundel team.About the RoleAs an Assistant Account Manager, you will support the sales...