Finance Operations Manager

• Reputable Mental Health organisation

• Join a vibrant high performing Finance team

• Hybrid work arrangements 

• Prime CBD location close to public transport

Converge International is a leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues.  We provide a range of Employee Assistance Programs, counselling and crisis response services.  In addition, we provide Consulting Services including conflict resolution, coaching, career services and HR Consulting. 

We are seeking a seasoned Finance Operations leader to ensure the accuracy and timeliness of billing and cash collections, ensuring the audit function drives a high level of compliance and engagement across operations and sales, as well focusing on continuous improvement with business and IT system processes.

Your key responsibilities will include:

• Manage timely and accurate invoicing in line with diverse contract structures, including per-session, per-employee, or retainer-based models.

• Oversee compliance with client-specific billing requirements, including PO numbers, client portals, and reporting deliverables.

• Lead proactive collection efforts to meet cash flow targets across a portfolio of public and private sector clients.

• Continuously improve billing and AR processes to support growth, service complexity, and compliance requirements.

• Drive automation and system enhancements in collaboration with IT and Service Delivery teams.

• Support finance system upgrades or changes as the subject matter expert for revenue-related functions.

• Oversee the tracking and resolution of billing or payment disputes raised by clients.

• Coordinate internal and external audit requirements relating to billing, AR, and revenue recognition.

• Partner with Sales, Service Delivery, and Account Management teams to maintain accurate contract and client data across systems.

• Support contract onboarding by reviewing financial clauses and ensuring systems are set up correctly from the outset.

About you:

• Qualified CA/CPA finance professional with minimum 5 years' experience ideally within professional services sector (preferably health)

• Previous experience in financial control, business process audits and working cross functionally 

• Previous experience managing invoicing/billing and accounts receivable

• Proven supervisory experience ensuring the highest data integrity in the finance system. 

• Financial control activities, including strong understanding of accounting standards

• Capable delegator and people developer

• Strategic insight and ability to find efficient solutions to complex issues

• High levels of accountability and collegiality, with a proven ability to drive accountability in others

• Commercial acumen and an impeccable attention to detail

• Self-starter and highly motivated individual who demonstrates initiative and has a strong desire to drive continuous improvement and achieve results

• Exceptional organisational skills and ability to handle multiple tasks to meet tight deadlines 

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do. 

Our commitment to you

• Competitive remuneration

• Volunteer leave

• Paid parental leave

• Purchasing of additional leave

• Flexible working arrangements

• Flexible, diverse and challenging work

• Access to training and professional development 

• Career development through internal mobility

• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If you have a passion for people, are highly customer focused in all you do and would like to join an energetic team please click 'Apply Now'.  

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Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.  We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.