Risk & Governance Consultant (12m Contract)

Your day in the life of a Billing and Credit Risk & Governance Consultant at Optus.

Each day, you will play a crucial role billing and credit risks from identifications to resolution. Reporting to the Billing and Credit Governance and Compliance Manager, your responsibilities will include:

Evaluate the nature of the risk from likelihood, any sensitivity, impact scope, any interim remediation work in place, with prioritisation allocation using the Optus risk matrix.

Identify business ownership and confirm acceptance, with stakeholder management and support remediation activities with various B&C business units.

Maintain the B&C Risk Register and attend monthly change / risk business meetings.

Prepare risk reports for senior management and collate closure documentation before any risk is closed.

Work with the Risk Group to reflect B&C risks and maintain accountability across the organization, and lead B&C risk workshops to collaborate and align risk resolution across the organisation.

Additionally, you will manage regulatory notice responses, maintain strong version control, and leverage instructional guides. Your role will involve engaging with regulatory bodies like ACCC, OAIC, ACMA, and TIO to address systemics identified.

In this position, your primary responsibility will involve handling internal risks or non-compliance. Additionally, you will serve as the support on risk remediation activity for reporting financial impacts to the executive committee, covering credit adjustments, refunds, write-off reversals, and debt buybacks.

What we're looking for

Demonstrate proven experience in credit risk management and remediation.

Demonstrate outstanding attention to detail and the ability to work under strict deadlines.

Successfully implement clear recommendations for preventative measures to reduce incidents.

Engage strongly with Group Risk, Billing and Credit business units and across the Optus business – Product, Regulatory, Legal, Customer Success

As the custodian of all policies related to Billing and Credit, you will:

Perform annual audits and compliance of Billing and Credit policies such as the ID and Activation Policy, Consolidated Credit Management Policy, and Financial Hardship Policy.

Link Billing and Credit SOP's and Controls to the applicable policies.

Maintain a central library of audits and assessments

Record all policy non-compliance items within the Risk register

Perks we love at Optus

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive carer-neutral paid Parental Leave of up to 16 weeks.

Competitive leave, including 2 'Connected Leave' days.

All Optus colleagues can access resources, webinars, and support through the 'Parents at Work portal.'

Own your growth by accessing an extensive online and facilitator-led learning catalogue.

Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.

Vibrant campus life with a variety of facilities, including restaurants, cafes, gymnasium, GP, and post office.

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit