Patient Account Services Officer Eastwood

1 week ago

Eastwood, South Australia Jones Radiology Full time $60,000 - $80,000 per year

About Us
Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 700+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.

About The Role
As a Patient Account Services Officer at Jones Radiology, you will be an essential part of our Accounts Team, supporting patients, referrers, clinics and third-party payers. This role is about much more than managing accounts. It is about making a real difference for people by providing clear, professional and compassionate guidance on billing, Medicare inquiries and account management.

This is a role for someone who enjoys helping people, solving problems and working as part of a supportive and collaborative team. You do not need prior experience in medical accounts or Medicare billing, as full training will be provided. What matters most is your professional approach, willingness to learn and commitment to providing patient-focused service.

A Typical Day Might Include

  • Speaking with patients and referrers over the phone to answer questions, explain billing details and provide support with outstanding accounts
  • Assisting clinics with Medicare billing inquiries, helping to ensure processes run smoothly and accurately
  • Monitoring accounts, managing aged debts professionally and ensuring payments are receipted or followed up efficiently
  • Collaborating closely with internal teams, supporting colleagues and providing backup during peak periods
  • Maintaining accurate records, managing incoming correspondence and keeping the working environment organised and professional

Key Requirements

  • Excellent communication skills, with the ability to explain billing and account information clearly to patients, referrers and third-party payers
  • Patient-focused and professional approach in all interactions
  • Strong attention to detail and accuracy in handling accounts and records
  • Proficiency with computer systems, including email, databases and basic office software
  • Team-oriented, with the ability to collaborate effectively and provide support to colleagues
  • Commitment to maintaining patient confidentiality and complying with company policies and procedures
  • Previous experience in accounts, customer service or a healthcare environment is advantageous but not required
  • Valid Working with Children Check and Police Clearance or willingness to obtain

Why You'll Enjoy Working Here

  • Competitive remuneration package with tailored work arrangements.
  • Generous parental leave provisions and phased return-to-work options.
  • Novated vehicle leasing for a tax-effective car financing option.
  • Annual uniform top ups to ensure you are always work ready.
  • Opportunities for career advancement and ongoing professional development.
  • Access to wellness programs, fitness facilities and confidential counselling services.
  • Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

For more details about this opportunity, please email

Explore more opportunities at and connect with us on LinkedIn

  • Ophthalmology Scrub

    2 days ago

    Eastwood, South Australia Eastwood Private Hospital Full time $90,000 - $120,000 per year

    Join Our Team at Eastwood Private HospitalAt Eastwood Private Hospital, we are dedicated to establishing the premier acute surgical healthcare facility in Adelaide, focused on delivering exceptional care to our community. Our mission is to provide a comprehensive and unparalleled healthcare experience, encompassing every aspect of patient care. Our team...

  • Patient Account Services Officer

    1 week ago

    Eastwood, South Australia Jones Radiology Full time $60,000 - $80,000 per year

    About UsJones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 700+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.About the RoleAs a Patient...

  • Office Manager

    7 days ago

    Eastwood, South Australia Emma Sutter Healthcare Consulting Full time $60,000 - $90,000 per year

    A group of physicians at the new Eastwood Hospital are seeking an experienced, personable Office Manager/Front Receptionist to support daily operations and enhance the patient experience at their practice in Adelaide's eastern suburbs. This role is ideal for a highly organised individual who enjoys both front-of-house reception duties and managing...

  • SAAS Customer Service Pool

    1 day ago

    Eastwood, South Australia SA Health - SA Ambulance Service Full time

    TIRP (Total Indicative Remuneration Package) : ASO2 / $66, $ 71,970.00 p.a.Full Time / Term Contracts (Up to 24 Months)5063 / EASTWOODAbout Us:SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible...

  • Accounts Payable Officer

    2 days ago

    Eastwood, South Australia Bunge Full time $60,000 - $80,000 per year

    Closing date: 07/12/2025Permanent part-time opportunityExciting and supportive environmentConvenient city fringe location – Based in EastwoodAbout usBunge is a premier agribusiness solutions company. With our agile workforce, enhanced global footprint, increased access to key markets and diversified agriculture network covering all major crops, Bunge is...

  • Revenue Officer

    2 weeks ago

    Eastwood, New South Wales, Australia SA Health - SA Ambulance Service Full time $58,000 - $63,154 per year

    Salary: ASO2 / $58, $63,154.00 p.a.Full Time / Term Contract Opportunities5063 / EASTWOODAbout Us:SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency...

  • Claims Officer

    1 day ago

    Eastwood, South Australia SA Health - SA Ambulance Service Full time

    Salary: ASO3 / $67, $72,033.00 p.a.Full Time  / Term Contract (up to 12 Months)Eastwood  /  5063About Us:SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency...

  • Assistant Manager

    1 day ago

    Eastwood, New South Wales, Australia Sonnel Hospitality Full time $60,000 - $90,000 per year

    Assistant Manager - Eastwood HotelThe Eastwood Hotel is a historic landmark located in the vibrant heart of Eastwood, just steps away from Eastwood Train Station. Established in the early 20th century, the hotel has been a beloved gathering spot for locals and visitors alike. This is a fantastic opportunity to join a large Sydney based hotel group which...

  • Level 1 Service Desk

    2 days ago

    Eastwood, South Australia Concept Data Full time

    Are you curious about technology and love helping people? Concept Data, a leading Adelaide-based MSP, is looking for a Level 1 Service Desk to join our friendly and fast-paced team in Eastwood.What You'll Be DoingBe the first point of contact for clients needing IT support via phone, email, and our ticketing system.Assist with basic troubleshooting of...

  • Contact Centre Agent Adelaide, SA

    1 day ago

    Eastwood, South Australia Jones Radiology Full time $50,000 - $70,000 per year

    About UsJones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.About The RoleWe are seeking...