Legal Intake and Operations Coordinator

5 days ago


Melbourne, Victoria, Australia Hive Legal Pty Ltd Full time $104,000 - $130,878 per year

FTE: Full time

Employment Type: Permanent

Location: Melbourne, Australia

Modern Award: Legal Services Award

About the Role

We're looking for a motivated and detail-oriented person who is interested in building a long-term career in legal intake and operations. This role is ideal for someone who enjoys the structure of intake work and sees their future in this space. While we understand that legal career paths can vary, this position is not designed as a pathway to a graduate law program or lawyer role.

Creating a safe and inclusive work environment

At Hive Legal we are committed to providing a safe and inclusive work environment where every individual is treated with dignity and respect. We have a zero-tolerance policy for any form of sexual harassment, bullying, discrimination or inappropriate conduct.

All recruitment and selection procedures and decisions will reflect Hive Legal's commitment to providing equal opportunity by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities.

Hive Legal encourages Aboriginal and Torres Strait Islander people and minority and underrepresented people to apply.

Background screening

Before applying for this position please note you may be required to provide:

  • Reference checks: We will require a minimum of two referees. We will require their full name, job title, company name, email address, and phone number.
  • Criminal and identity verification: If you proceed to the final round of interviews, you will be required to obtain a National Police Check through Victoria Police or an alternative provider before any employment offer is made.
  • Educational/qualification verification: You will be required to upload official documentation from your educational institution confirming your educational qualifications.

Key Responsibilities

  • Manage the intake process for incoming legal matters, ensuring proper documentation, categorisation, and prioritisation based on urgency, complexity, and alignment with our HiveGC+ retainer arrangements with numerous clients.
  • Serve as the point of contact for intake, ensuring requests are triaged to the appropriate legal team members.
  • Generate regular status reports on ongoing matters, providing insights and updates.
  • Use reporting tools to track workflows.
  • Conduct process mapping to identify inefficiencies and areas for improvement in legal workflows including the opportunities to utilise technology.
  • Collaborate with stakeholders to identify pain points and recommend solutions for optimising processes.
  • Support the Operations team with administrative tasks, including matter openings/closings, billing, document formatting, office supply management, processing mail, and greeting visitors.

Qualifications

Experience

  • 3+ years of experience in a paralegal or legal operations role, preferably with exposure to intake and triage processes.
  • Familiarity with legal operations tools like Xakia, NetDocuments, Actionstep or similar platforms is a plus.
  • Experience in process mapping or workflow optimisation is a plus.

Skills

  • Strong organisational and time management skills, with the ability to handle multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills, capable of working across various teams.
  • Proficiency in legal research tools, document management systems, and MS Office Suite (Excel, Word, PowerPoint).
  • Experience with AI tools or operational platforms.

Education

Paralegal certification or relevant legal background (degree or experience) preferred.

Timeline

  • Applications open: Monday, 15 September 2025
  • Applications close: Friday, 26 September 2025

Want further information?

Please contact

How to apply

All applications must come through



  • Melbourne, Victoria, Australia Hive Legal Full time $70,000 - $120,000 per year

    FTE: Full timeEmployment Type: PermanentLocation: Melbourne, AustraliaModern Award: Legal Services AwardAbout the RoleWe're looking for a motivated and detail-oriented person who is interested in building along-term career in legal intake and operations. This role is ideal for someone who enjoys the structure of intake work and sees their future in this...

  • Intake Coordinator

    5 days ago


    Melbourne, Victoria, Australia beBeeIntake Full time $90,667 - $102,192

    Job Title: Intake CoordinatorWe are seeking a skilled professional to join our team as an Intake Coordinator. In this role, you will play a critical part in the intake and referral processing of offenders across the state who have been convicted of sexual, violent, and general offences.Your primary responsibility will be to coordinate the processing of...

  • Intake Coordinator

    4 days ago


    Melbourne, Victoria, Australia Hearth Support Services Full time

    We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our...

  • Intake Coordinator

    1 week ago


    Melbourne, Victoria, Australia beBeeCounselor Full time $134,400

    Role OverviewJob OpportunityWe are seeking a qualified mental health professional to take on the role of Intake Coordinator, with responsibility for managing regional intake and referral queues.Key ResponsibilitiesTimely allocation of clients to clinicians ensuring high-quality service delivery.Conducting thorough intake assessments for couples and family...


  • Melbourne, Victoria, Australia Corrs Chambers Westgarth Full time

    HEAD OF BUSINESS INTAKE- 492741- Melbourne- Risk & Legal Excellence- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**The Head of Business Intake will be responsible for the following key areas:- providing strategic direction to the firm in the design and implementation of enhanced policies, systems and procedures for...


  • Melbourne, Victoria, Australia Asylum Seeker Resource Centre (Asrc) Full time

    Access & Intake Coordinator- Administration & Office Support- Receptionists- Footscray, VIC- Part time8/10/2024- Values-driven Organisation- Part-time, 0.8FTE- Excellent Employee BenefitsAbout the Asylum Seeker Resource CentreFounded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia's largest human rights organisation providing support to people...


  • Melbourne, Victoria, Australia Corrs Chambers Westgarth Full time

    BUSINESS INTAKE MANAGER- 492910- Melbourne- Risk & Legal Excellence- Full time**Join Corrs Chambers Westgarth, Australia's leading independent law firm.**The Business Intake Manager will be responsible for assisting the Head of Business Intake in overseeing and managing the Corrs Group's processes for assessing, accepting and onboarding new clients and...

  • Intake Coordinator

    1 week ago


    Melbourne, Victoria, Australia Calvary Health Care Full time

    Join to apply for theIntake Coordinator - Home Carerole atCalvary Health Care1 day ago Be among the first 25 applicantsJoin to apply for theIntake Coordinator - Home Carerole atCalvary Health CareMulgrave, VIC, Australia, 3170PermanentClosing on: SepAdd to favourites Favourite View favouritesPosition DescriptionProgress with purpose at one of Australia's...

  • Intake Coordinator

    1 week ago


    Melbourne, Victoria, Australia Calvary Health Care Full time

    Join to apply for the Intake Coordinator - Home Care role at Calvary Health Care1 day ago Be among the first 25 applicantsJoin to apply for the Intake Coordinator - Home Care role at Calvary Health CareMulgrave, VIC, Australia, 3170PermanentClosing on: Sep 24 2025Add to favourites Favourite View favouritesPosition DescriptionProgress with purpose at one of...

  • Intake Coordinator

    4 days ago


    Melbourne, Victoria, Australia Calvary Health Care Full time

    Join to apply for the Intake Coordinator - Home Care role at Calvary Health Care1 day ago Be among the first 25 applicantsJoin to apply for the Intake Coordinator - Home Care role at Calvary Health CareMulgrave, VIC, Australia, 3170PermanentClosing on: Sep 24 2025Add to favourites Favourite View favouritesPosition DescriptionProgress with purpose at one of...