Customer Support Associate

1 day ago

Lane Cove West, New South Wales, Australia SC Johnson Professional® ANZ Full time $60,000 - $80,000 per year

Joining the team at
SC Johnson Professional ANZ
makes you part of a company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

As our
Customer Support and Development Associate
, you'll support and foster relationships with our end users and Distributor partners within
B2B Industrial, Institutional and Healthcare segments

You'll be a vital member of a fun, lean team, delivering exceptional service, business partnering and support to not only our customers, but our internal team also.

What makes this role great:

  • No call center environment
  • Would suit someone
    starting or returning to the workforce
    , that has a go-getter attitude
  • Genuine career prospects
    and opportunities for cross training, development and internal growth (e.g. data analysis, marketing, sales, business support, field sales)
  • Open to considering flex start/finish times

About the role:

  • Inbound and outbound calls with our distributor partners regarding offers, promotions, technical support and sales support
  • Leverage cross sell opportunities and make inside sales calls
  • Run customer satisfaction surveys and engagement reports
  • Assist the marketing and sales teams with event preparations, promotions and marketing campaigns

What you'll bring:

  • Solid computer literacy
  • Comfortability working across several computer systems
  • Knowledge if CRM (Salesforce) or similar CRM highly regarded
  • Pleasant and engaging manner
  • Be reliable with a can do, proactive attitude
  • Strong and clear written and verbal English skills
  • Customer focused
  • Desire to learn and grow within the business
  • Knowledge if CRM (Salesforce) or similar CRM highly regarded
  • Ability to multitask and think laterally, toward future business growth
  • Be fun, creative and open to learning within a supportive company
  • Hold AU Perm Residency or Citizenship
  • Candidates must be Covid-19 vaccinated

You'll Get in Return:

SC Johnson Professional is committed to providing a safe, inclusive and respectful environment for all its employees. Along with a competitive base salary, here are just some of the benefits you receive when joining the SC Johnson Family -

  • Beautiful office in Lane Cove, NSW
  • Ability to work two days per week from home once onboarding & training completed
  • Full kitchen facilities with breakfast items
  • Onsite gym, relaxation room and tennis courts
  • Plentiful free onsite parking
  • Discounted products
  • Wellbeing benefits such as volunteering leave, wellness days, birthday leave, paid maternity leave, salary continuance insurance, EAP, social committee and staff/family events
  • Above statutory superannuation
  • Be a member of a company championing a better world through sustainability and environmental protection measures

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Come join us and make an impact through iconic global brands. GO FURTHER WITH OUR FAMILY

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

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