Flagship Manager

About the role

David Jones exists to inspire Like No Other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025 strategy, we are committed to creating inspired careers so our people can Thrive. As the Flagship Manager, you will exemplify exceptional leadership while overseeing total store operations at our flagship location. You will be responsible for leading and inspiring a high-performing leadership team, fostering a positive and engaging environment that drives success.

As the Flagship Manager, your leadership will be key in maximising store profitability through effective operational management, execution of visual merchandising strategies, customer experience excellence, and team development. By delivering outstanding results and maintaining high standards, you will contribute significantly to the overall company strategy and success, ensuring that the flagship store continues to reflect David Jones' core values and vision.

Responsibilities

• Cultivate a high-performing, diverse flagship team, fostering a culture of excellence and engagement that delivers exceptional customer experiences Like No Other. Mentor and develop Store leaders within the team to enhance their capabilities and drive performance.
• Strategically prioritise the customer experience in every operational decision. Champion a service philosophy that not only meets but exceeds expectations, ensuring the entire flagship team is aligned with this vision.
• Collaborate with store leaders to analyse customer insights and metrics, implementing initiatives that consistently elevate customer satisfaction and loyalty.
• Take ownership of escalated customer complaints and feedback, ensuring timely and effective resolution while empowering the team with the skills and authority to handle complex issues independently.
• Develop and nurture meaningful collaborations with all brand and concession partners, leveraging insights and feedback to innovate and enhance the flagship experience. Act as a key liaison to drive initiatives that deliver Service Like No Other, ensuring alignment with overall brand strategy.
• Oversee flagship operations, ensuring compliance with company standards and the seamless execution of initiatives that enhance both customer and team experiences.
• Set and communicate a clear vision for the flagship store, aligning team goals with broader brand objectives and inspiring a collective commitment to achieving exceptional results.
• Drive the flagship store's commercial performance by ensuring all sales, profit, and Net Promoter Score (NPS) targets are not only met but exceeded, contributing to the overall business.

The ideal candidate will have

• Proven ability to lead and develop store leaders while driving results through team collaboration and engagement.
• Demonstrate the ability to quickly adapt to changing market conditions, customer preferences and internal business shifts.
• Effectively identify challenges, develop creative solutions, and make informed decisions to resolve issues in a timely manner.
• A strong understanding of P&L management, with the ability to drive profitability and ensure commercial success.
• The ability to use insights and strategic initiatives to maximise revenue and align the store's objectives with broader business goals.
• Strong ability to analyse and interpret financial reports to inform decision-making and develop effective strategies to enhance store performance, increase profitability, and deliver an exceptional customer experience.
• Exceptional written and verbal communication abilities, essential for engaging with senior stakeholders internally and representing David Jones at various external events.
• Excellent organisational skills with the ability to prioritise tasks, manage time effectively, and handle multiple responsibilities simultaneously.
• Proven ability to influence and engage stakeholders at all levels, building trust and effectively navigating diverse interests to achieve successful outcomes.

Why work for us?

• A competitive remuneration package, including an annual bonus incentive
• Generous employee discounts across David Jones brands
• An additional day of leave for your birthday
• A supportive, flexible, and engaging environment that will support personal/professional development
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners, and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.