Customer Support Administrator 3PL

4 days ago

Kemps Creek, New South Wales, Australia Winning Group Full time $60,000 - $90,000 per year

Winning Services, operating nationwide, offers world-class delivery, installation, and warehousing for our whitegoods, homewares, and 3PL partners. As we invest in the latest technology and equipment to expand our comprehensive coverage and legendary service to our customer base, our team members consistently deliver the best shopping experience, as evidenced by our impressive net promoter score of 81.1.

About the position:The 3PL Customer Support Administrator plays a key role in delivering outstanding service and streamlined admin support for our national 3PL operations. Working closely with partners, customers, distribution centres and delivery teams, you'll ensure seamless communication and smooth planning across the network.

  • Handle enquiries from 3PL partners, customers, transport, DCs and internal teams
  • Manage delivery orders, stock movements and records in Navision ERP
  • Schedule deliveries and coordinate redeliveries, changeovers and special requests
  • Maintain accurate order, invoice and inventory records for audit compliance
  • Liaise with teams to resolve returns/SROs and manage shipment capacities
  • Communicate directly with 3PL carriers and support the bookings team
  • Deliver outstanding customer service and resolve queries efficiently
  • Apply critical thinking across multiple workflows and escalate issues when needed

Shift details

  • Permanent Full Time positions available
  • Mon - Friday, 7:00am - 3:00pm, 8:00am - 4:00pm & 9:00am - 5:00pm available
  • Based in Kemps Creek 2178
  • Parking onsite
  • Competitive salary + super

Qualifications:

  • 3+ years' experience in customer support or administration
  • Strong data entry skills with a customer-first approach
  • ERP system experience (Navision highly regarded)
  • Excellent written and verbal communication skills
  • Proficient in Word, Excel, Email or Google Suite
  • Strong time management and attention to detail
  • Team player with the ability to work independently
  • Experience in supply chain or distribution an advantage

Why Join Us?

  • We're all about promoting from within, and we're a growing company. Where you start isn't where you'll finish
  • Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
  • From retail discounts and travel deals to wellness packages and entertainment offers – we've got something for everyone
  • Access to our employee assistance program (EAP) to ensure you're supported in both your personal and professional life.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

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