wa| claims coordinator

2 weeks ago

Perth, Western Australia Bay Building Services Full time $60,000 - $80,000 per year

About Us
Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage.

For further information please go to:

About The Role
We are looking for highly motivated, experienced person to join our dynamic team to take on new daily challenges and really shine through.

The Claims Coordinator is responsible for the day to day customer service and administration of property insurance claims. You will be dealing with clients, internal staff members and customers. A background of building knowledge is desired but the right work ethic will get you over the line.

Key Activities Include But Are Not Limited To

  • Maintaining a high level of communication with all stakeholders
  • Liaising with the policyholder throughout the life of the repair on key decisions relating to their works
  • Liaising with insurance companies and loss adjusters throughout the total claim life
  • Assisting with daily telephone calls, emails and administration
  • Processing new claims, arranging estimators and submitting quotes while adhering to KPIs
  • Monitoring incoming and outgoing correspondence
  • Keeping constant and up-to-date correspondence in database

Desired Skills

  • Experience with Property Insurance Claims and/or a have a solid property/facilities/construction background
  • Be results driven, striving to meet and exceed our KPI's
  • Exceptional organisational and time management skills
  • Superior customer service skills
  • Proactive and solution focused
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • High level of computer competency in knowledge of Microsoft Office 2016 tools
  • Ability to thrive in a team

As the insurance building sector is heavily influenced by insurable weather events, overtime is occasionally required during these event times.

Why join us?

  • Flexible hybrid WFH options after probation
  • Birthday Leave after probation
  • Great discounts at JB HI-FI
  • Regular Trade Discounts
  • BUPA Health Insurance Discounts
  • Free Onsite Parking
  • Access to 24/7 Employee Assistance Program for you and your family

For further information on the company, please visit:

To apply online, please click on the appropriate link below.

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