Help Desk and Cybersecurity Support

Help Desk and Cybersecurity Support (Freight Forwarding)

Job Overview

The role is responsible to Provide Comprehensive first-level application and user support across user base and support and also coordinate the execution of Internal Cybersecurity measures and maintenance activities.

This role transcends traditional IT support, positioning the specialist as a critical guardian of the company's technological and operational integrity. The ideal candidate must combine technical expertise, strategic thinking, and a proactive approach to evolving cybersecurity challenges

Key Responsibilities

· Manage user onboarding and technical assistance

· Perform system administration support

· Manage user access and permissions

· Coordinate and escalate with IT-MSP and ICT vendors

· Engage at technical and operational levels

· Manage vendor relationships and project requirements

· Develop and coordinate internal user training program

· Internal Cybersecurity measures support and maintenance

· Support the implementation of incident response strategies

· Enforce security protocols across organisational systems

· Cloud platform Management support

· Support business during large scale changes to legal compliance or industry standards

Area Of Impact And Specific Accountabilities

Help Desk support, User Access and Onboarding Management

Cyber Security Governance and compliance: Integrate security risk assessment into business process design

Technical Support and System Administration by Maintaining system reliability and performance

Managing cloud platform infrastructure

Change Management: Design and execute comprehensive change management strategies

Qualifications & Experience

Educational Requirements

Bachelor's Degree in Network Engineering, Computer Science and Information Technology

Microsoft Cyber Security Analyst Certificate

Cloud platform certifications (AWS, Azure, Google Cloud)

Advanced System administration credentials

Use of Jira or Linear

Technical Proficiencies

Advanced analytics skills using:

Understanding of cloud platform technologies

Cybersecurity Frameworks (Essential 8 , ISO 27001)

Strong knowledge of security protocols- Incident response capabilities

Network Security and Control

Asset Tracking and Management

Advanced and proficient use of Microsoft Office tools (Word, Excel,

Visio, PowerPoint)

Professional Expertise

Minimum 2 years' experience in Freight Forwarding

Minimum 3-5 years of experience IT Support- System Administration- Cybersecurity Operations

Proficiency in user access management and case processing

Core Competencies

Exceptional communication skills

Workshop facilitation expertise

Strategic problem-solving

Collaborative team approach

Adaptability and continuous learning mindset

Strong sense of urgency

Behavioral Expectations

Resilience: Embrace change, communicate openly and honestly

Direct interaction: Commit to quality interactions directly with stakeholders

Collaborative Spirit: Value team contributions and cross-functional engagement

Result-Driven: Commit to quality outcomes and efficient resource utilisation

Strategic Planning: Prioritise effectively and respond flexibly to challenges

What We Offer

Opportunity to drive meaningful business transformation

Professional development and growth potential

Competitive compensation package

Application Process

Qualified candidates should submit a comprehensive resume highlighting their ICT help desk support, cyber security achievements, technical skills, and transformational impact in previous roles.

Note to Candidates

If you're passionate about driving organisational efficiency, provide support to users and have a track record of impactful business contribution via Cybersecurity measures, Apply