Team Manager

About Sigma Healthcare

Sigma Healthcare is a leading Australian full-line pharmacy wholesale and distribution business, with the country's largest pharmacy network. We support over 1,200 branded and independent pharmacies including iconic retail brands such as Amcal and Discount Drug Stores.

We're driven by purpose and powered by people. Our values – customer obsession, integrity, resilience, focus, and accountability – are embedded in everything we do, from supply chain excellence to outstanding customer service.

Position Purpose

As a Team Manager, you will lead the day-to-day operations of our Berrinba Distribution Centre. You'll be responsible for managing warehouse operations to deliver predictable, reliable service in line with Sigma's service excellence standards. This role requires a strong focus on safety, operational efficiency, and team leadership, with the objective of improving customer service and reducing costs.

Key Responsibilities

Warehouse & Operations Management

• Lead and manage daily warehouse operations, including receiving, picking, packing, dispatching, and inventory control.
• Ensure compliance with all Standard Operating Procedures (SOPs) and company policies.
• Implement and monitor productivity, quality, and service standards to meet performance targets.
• Drive continuous improvement initiatives to enhance customer service and reduce operational costs.
• Maintain a safe and efficient working environment in accordance with Work Health & Safety (WHS) regulations.
• Manage waste disposal and liaise with external contractors (e.g., waste removal, plumbing).
• Coordinate and execute emergency and crisis procedures when necessary.
• Ensure pre-start checks and equipment authorisations are completed for MHE and other machinery.
• Process credits, claims, and time/attendance entries.
• Manage and escalate operational issues when acting as Duty Manager.

People Management

• Lead, coach and motivate a high-performing team to achieve warehouse KPIs.
• Conduct performance management meetings, including absence, conduct, and behaviour discussions.
• Develop individual training and development plans in line with operational goals.
• Manage recruitment in collaboration with HR and oversee onboarding/inductions.
• Foster a culture of teamwork, safety, and Sigma values.
• Ensure team compliance with mandatory training, SOPs, and safety procedures.
• Administer leave requests and manage workforce planning in line with workload demands.

Key Selection Criteria

Qualifications (Desirable)

• Certificate IV in Transport & Distribution (Warehousing & Storage)
• Supervision or Team Leadership Certificate
• H&S Certificate (5-day course)
• Management training or demonstrated competency in leadership roles

Experience & Skills

• Minimum 5 years' experience in FMCG or multi-SKU warehouse environments in a leadership role
• Strong working knowledge of primary transport logistics
• Experience using warehouse technology systems (RF scanning, automation)
• Proven people management and team leadership experience
• Demonstrated ability to drive continuous improvement initiatives
• Understanding of Health & Safety legislation and return-to-work processes
• Excellent planning, problem-solving, and communication skills
• Familiarity with Code of Good Wholesaling Practice

Personal Attributes

• Customer-focused with strong relationship-building skills
• Calm under pressure, results-oriented, and detail-focused
• Flexible, adaptable, and proactive
• Strong leadership presence and ability to inspire teams
• Financial awareness and cost-conscious mindset

Conditions of Employment

• Travel: Occasional travel between sites may be required
• Licences: A current valid driver's licence is required
• Police Check: A National Police Check is required for all new team members

Health & Safety Commitment

At Sigma Healthcare, safety is at the heart of everything we do. You will be expected to uphold and promote safe work practices at all times and contribute to a culture that values health, safety, and well-being.

Why Join Sigma?

• Be part of a purpose-driven organisation making a difference in the healthcare industry
• Work in a dynamic, fast-paced environment with a strong safety and customer focus
• Access professional development opportunities and career pathways
• Join a collaborative and inclusive team culture

Apply Now

If you are an experienced warehouse leader with a passion for safety, continuous improvement, and team development, we'd love to hear from you.