Solution Engineer
6 days ago
Role Description
This is a full-time role located in the Greater Sydney Area. The Solution Consultant plays a pivotal role in supporting QNAP's technical sales efforts, partner enablement, and post-deployment optimization across ANZ. This role bridges the gap between business needs and technical capabilities, driving solution adoption through strategic engagement with system integrators (SI), managed service providers (MSP), and enterprise customers.
Key Responsibilities:
- Presales Support & Deal Acceleration
Lead technical response for bids and RFPs, deliver technical validation, competitive positioning, and PoC process
Prepare solution briefs, architecture diagrams, and technical pitch decks tailored to vertical use cases
Collaborate with Account Managers to convert opportunities into successful deployments
- Solution Engineering & Deployment Optimization
Lead technical scoping and architecture validation for complex deployments involving NAS, NVR, virtualization, backup and edge AI
Collaborate with SI/MSP partners during implementation to ensure solution integrity and performance tuning
Act as technical liaison between ANZ field and HQ product/R&D teams for escalated issues and roadmap feedback
- Technical Knowledge Transfer & Field Readiness
Develop and deliver advanced technical enablement sessions for partner engineers
Create and maintain ANZ-specific technical documentation
Participate in product beta testing and contribute structured feedback to HQ for ANZ market adaptation
- Post-Deployment Optimization
Assist customers and partners with advanced integration, performance tuning, and troubleshooting
Document best practices and contribute to local knowledge base
Coordinate with HQ support and R&D teams for escalated technical issues
Knowledge
- Comprehensive expertise in NAS, NVR, RAID configurations, backup and virtualization, with proficiency in networking.
- Demonstrated ability to design solutions tailored to vertical industries and across SMB/enterprise environments..
- Knowledge of ANZ enterprise IT landscape and vertical solution requirements
- Hands-on experience supporting technical proposals and solution design for bids, including RFP/RFI responses and compliance mapping
Skill
- Solution design and technical presentation skills
- Ability to translate business needs into technical architectures
- Skilled in PoC execution, performance benchmarking, and competitive analysis
- Effective communicator across technical and non-technical stakeholders
- Ability to use a second language (Chinese) will be a plus
Attitude
- Technically curious and solution-oriented
- Proactive and responsive to partner and customer needs
- Collaborative across sales, marketing, and HQ teams
- Committed to continuous learning and technical excellence
About QNAP
QNAP Inc. is the global leading storage system provider. The product line covers NAS, NVR video surveillance, and networking solutions for consumer, small/medium business, and enterprise market segments. QNAP leverages not only hardware design but also a growing core competency in software engineering that is precisely focused on bringing to market products that offer the highest available performance coupled with outstanding reliability, scalability, and ease of installation and use.
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