Senior Sales Development Representative

2 weeks ago

Sydney, New South Wales, Australia Freshworks Full time $80,000 - $120,000 per year

reshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Device42 is the most comprehensive agentless discovery platform for Hybrid IT. We help enterprises across 60+ countries discover, map, and optimize infrastructure and applications across data centers and cloud. Customers rely on us to modernize their IT estates, drive operational visibility, and adopt DevOps with confidence.

Job Description

As an SDR, your focus will be to convert inbound interest into meetings and proactively engage outbound prospects across IT, DevOps, and Infrastructure roles. You will source and qualify leads, create sales opportunities, and book meetings for Account Executives aligned to the region.

The ideal candidate is self-driven, energetic, and coachable. You bring strong communication skills, persistence in prospecting, and a mindset to grow your career in SaaS sales. Cold calling, email personalization, and multi-threaded outreach are key to success in this role.

What You'll Do:

  • Follow up on inbound leads and qualify interest into high-quality meetings for AEs
  • Prospect outbound accounts via cold calls, emails, and LinkedIn to generate new opportunities
  • Effectively position Device42's value to technical and business buyers
  • Research accounts and stay informed about industry trends and buying triggers
  • Use Salesforce to manage lead data, tasks, and pipeline hygiene
  • Consistently meet or exceed weekly/monthly targets and team goals

Qualifications

What You Have:

  • 4+ years' experience in sales development, sales, or a customer-facing role
  • Track record of exceeding targets or activity KPIs
  • A high-energy, goal-driven attitude with a problem-solving mindset
  • Ability to communicate clearly and build rapport with stakeholders
  • Strong written and verbal communication skills
  • Comfortable working with daily outreach metrics and using outreach tools
  • Proactive ownership of campaigns with minimal supervision
  • Able to thrive in a fast-paced, target-driven sales environment

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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