Aged Care Advocate

Make a Difference to Older Victorians

AGED CARE ADVOCATE

Elder Rights Australia

Work from Home Role – Northern Suburbs Melbourne Based

This is a work-from-home position; however, applicants must be based in Melbourne's Northern Suburbs (e.g., Craigieburn, Epping, Roxburgh Park, Mickleham, Donnybrook, Mill Park, Lalor) as the role involves servicing clients within this region and further north of Melbourne.

Full Time, Monday – Friday 8.30am – 4.30pm

We acknowledge the traditional owners of the lands on which we work and recognise that it always has been and always will be Aboriginal land. We pay our respects to all Elders, past and present.

Who We Are

Elder Rights Australia (ERA) is a trusted community-focused organisation supporting older people, their families and representatives across Victoria.  We assist individuals in navigating the Commonwealth-funded aged care system through free, confidential, culturally safe and independent advocacy services.

As a founding member of the national Older Persons Advocacy Network (OPAN), we proudly deliver the National Aged Care Advocacy Program (NACAP) and the Aged Care Volunteer Visitor Scheme (ACVVS).

We are deeply committed to ensuring that the voices of older people – including Aboriginal communities and those from culturally linguistically diverse backgrounds – are heard, respected, and empowered.  Our focus is on providing culturally appropriate information and advocacy that supports older people to make informed choices about the care and services they receive.

ERA operates as a fully remote organisation, with staff working from home and equipped with OH&S compliant setups.  We meet in person in Melbourne CBD approximately every six - eight weeks.  This flexible work model, developed in response to staff preferences post COVID, allows us to better serve clients by drawing on a skilled and diverse workforce from across the state. It also reflects our commitment to accessibility, safety, and inclusion across diverse communities.

Our Values

Our work is grounded in the core values of Respect, Empowerment, Integrity, Inclusiveness, and Excellence. We strive to create a culturally safe, and respectful environment for the people we serve and for our team.

The Opportunity

We are seeking a passionate and values-driven individual to join our growing team as an Aged Care Advocate, based in Melbourne's Northern Suburbs.

In this vital role, you will uphold and advocate for the rights of older people, empowering them to make informed choices and have their voices heard. Through the provision of respectful information, education, advice, and advocacy, you will support older Victorians—particularly those experiencing vulnerability or marginalisation—to navigate the aged care system.

You'll be part of a dedicated and collaborative team that is committed to promoting the rights, dignity, and wellbeing of all older people, including those from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse backgrounds, LGBTIQ+ communities, and people living with disability.

Key Responsibilities

• Provide culturally safe, rights-based advocacy, information, elder abuse support, and referrals to older people and their representatives in alignment with aged care principles.

• Deliver individual advocacy support by participating in case meetings with relevant stakeholders to help resolve issues or complaints, always centring the preferences and self-determination of the older person.

• Undertake rostered shifts on ERA's state-wide telephone intake service, providing respectful and accessible support to people from diverse communities.

• Assist clients to access relevant services and supports, enabling informed decision-making and confidence in navigating the aged care system.

• Facilitate inclusive and accessible education sessions for a wide range of stakeholders, including aged care residents, home care recipients, carers, service providers, and community organisations.

• Represent ERA at local community events, seniors' expos, education forums, and information sessions to raise awareness of advocacy services and aged care rights.

• Engage in culturally respectful outreach to raise visibility and understanding of ERA's work within the aged care sector and the broader community.

• Support ongoing efforts to improve equity, inclusion, and access through collaboration with community networks and key stakeholders.

About the Role

This is primarily a work-from-home position, with regular travel required within Melbourne's northern suburbs to engage with clients and aged care providers. Occasional travel to other metropolitan or regional locations may be required, including some overnight stays.

You'll receive a comprehensive and structured onboarding program, tailored to equip you with the tools, support, and guidance needed to succeed in your role as an Advocate.

What We're Looking For:

You are an empathetic and motivated communicator, driven by a strong sense of social justice and a commitment to supporting older people. You bring professionalism, cultural humility, and compassion to every interaction. Whether you come from aged care, health, community, or advocacy sectors, your focus is on listening, empowering, and building trust.

You will bring:

• A genuine passion for advocacy and empowering older people to uphold their rights.

• The ability to communicate clearly, respectfully, and with cultural sensitivity and integrity.

• Experience working in advocacy, community engagement, education, or person-centred support.

• A demonstrated commitment to human rights, equity, and the inclusion of diverse communities.

• Experience working alongside individuals from marginalised or underrepresented groups.

• Understanding of the aged care system (residential and home care), or a willingness to learn.

• Experience supporting people with complex needs or navigating challenging service systems.

• Skills in planning, delivering, and evaluating community information sessions.

• Capacity to work independently and collaboratively in a remote team environment.

• Strong organisational skills and the ability to manage competing priorities with flexibility.

• A positive, proactive, and inclusive approach to your work and relationships.

• Willingness to undergo a National Police Check (support will be provided if required).

We strongly encourage applications from Aboriginal peoples, as well as people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

Why Join ERA:

At ERA, we pride ourselves on fostering a supportive, inclusive, and collaborative work environment. Our team thrives on respect, innovation, and a shared commitment to achieving excellence. When you join us, you can expect:

• A diverse and values-driven team culture committed to equity and inclusion.

• Flexible remote work model – no daily commute

• Supportive wellness initiatives for physical and mental health.

• Ongoing learning and development opportunities.

• Salary Packaging options ($15,900 p.a. + $2,650 p.a. meals/entertainment)

• Employee Assistance Program (EAP) for you and your family.

• Team building and connection in a collaborative environment.

• Purchased leave options for additional work-life balance.

Sounds Like you?

Click the "Apply" button to submit your resume and a cover letter addressing the knowledge, experience and skills, listed above – and us with your current resume and why you are a great fit for ERA.

We encourage you to learn more about us at:

If you have any questions about the role, contact our HR team at:   Please note: Applications are only accepted through the recruitment platform and not via email.