Case Manager

OUR PURPOSE IS 'TO PROTECT'

WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

Case Manager, Workers Services

• Full Time Permanent opportunity
• Based in Speers Point | Flexibility to work 3 days from home

About the role:

Reporting directly to the Claims Lead, you will be responsible for providing customer service excellence in the management of claims under the new Coal Mine Insurance operating model. It is essential that this role collaborates closely with the team and with CMI customers and stakeholders to ensure durable and timely return to work outcomes are achieved.

Your main responsibilities include:

• Proactively handle all aspects of claims management in alignment with legislation and business rules
• Collaborate with internal and external stakeholders to develop claims strategies
• Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues
• Deliver exceptional customer service and maintain high organisational standards

About you:

Your education, experience and skills will include:

• Qualification in one of the auxiliary health roles, e.g. Physiotherapy, Occupational Therapy, Rehabilitation Case Manager OR Minimum 2 years Workers Compensation experience
• Experience in claims management and the insurance industry
• Clear understanding of the Coal Mines Workers Compensation legislation.
• Basic understanding of medical terminology.
• Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
• An ability to work effectively with a range of internal and external stakeholders
• Sound organisational skills and ability to prioritise a high workload
• Excellent written and verbal communication and interpersonal skills
• Understanding of medical terminology
• Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

• Check out our Benefits page to learn more about our Employee Value Proposition
• Supportive and collaborative team culture
• 7.25-hour days, Monday to Friday
• 5 weeks annual leave plus 20% leave loading
• 18 days personal leave & 3 days family and emergency leave
• Superannuation co-contribution scheme
• Additional company holidays at Easter and Christmas
• Access to onsite parking
• Professional Development days
• Reward and Recognition program to celebrate your success
• Retailer discounts through Smart Spending App
• Access to Employee Assistance Program and novated leasing

About us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

Coal Mines Insurance (CMI) is responsible for administering a workers compensation scheme for the NSW Coal Mining industry.  CMI has two customers Workers and Employers.  Employers pay a premium in exchange for workers compensation coverage – this funds the cost of claims and also the majority of the Coal Services operation.  Workers are the primary beneficiary of the CMI Scheme.

Important information re: your application

·       Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.

·       Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.

·       We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.

To apply:

Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.

Applications close 05 September 2025. Please note applications may be shortlisted and progressed prior to the closing date.

For greater insight into Coal Services, be sure to check out our website