Aged Care Advocate – Western Sydney

• Full time role based in Western Sydney NSW
• Great flexibility with access to hybrid work arrangements
• Salary $94,788 + Super + Salary Packaging

About the role

The primary role of an Aged Care Advocate is to assist older people and their representatives throughout New South Wales in exercising their rights by providing them with information, education and support. An Aged Care Advocate offers advocacy services to those who are receiving or seeking to receive aged care services and is responsible for providing information and educational sessions to aged care home residents, carers, staff of aged care services, health care professionals and other community organisations.

The ideal candidate should have a strong understanding of an advocate's role in ensuring access to quality care and services.

In addition to a competitive salary we offer additional leave entitlements and salary packaging benefits to help you achieve a positive work/life balance, we provide hybrid work arrangements that include community based, office based and remote working arrangements.

Why work for Seniors Rights Service?

Our vision is a society that respects and upholds the rights of older people.

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

As an Aged Care Advocate, you'll be responsible for:

• Listen to and help older people receiving or seeking to receive residential aged care services and/or their representatives make informed decisions via telephone and face to face support
• Advocate on behalf of older people receiving or seeking to receive residential aged care services to ensure their rights are upheld and responded to appropriately
• Advocate on behalf of clients in response to complaints against aged care service providers to have their concerns addressed
• Manage intake and advocacy cases using Salesforce database
• Refer clients to other services including the Aged Care Quality and Safety Commission
• Provide education and information sessions to aged care recipients and aged care staff
• Assist in developing and maintaining appropriate information resources for clients
• Participate in seniors' events, information days, displays and exhibitions in the local area
• Contribute to promotional campaigns targeting identified priority groups
• Participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach
• Contribute to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives
• Travel Intrastate for work as required
• Undertake other tasks as assigned by the manager.

Essential Criteria:

1. Degree or equivalent education in social work, psychology or related field

2. Sound knowledge and understanding of the aged care system in NSW and familiarity with community resources for additional support

3. Strong commitment to human rights, social justice and diversity

4. Experience engaging with people who have lived experience of trauma

5. Previous experience in applying advocacy that champions client voice and agency

6. Be willing to register and authenticate as an advocate agent for professional use of the My Aged Care online portal.

7. Demonstrated experience in planning and delivering workshops and presentations

8. Good interpersonal, written and verbal communication skills

9. Skills in negotiation, teamwork, conflict resolution, decision making and problem solving.

10. Understanding of ageism and how it effects older people and their rights

11. Excellent computer skills, fluent in Microsoft Office 365 and database management

12. Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related mileage claims

13. Willingness to obtain an annual flu vaccination and hold a valid National Criminal History check and NSW driver's license as a condition of employment

Benefits:

• Experience a collaborative and fun work culture in a growing organisation.
• SCHADS Award Level 4 Pay point 4 with NFP Salary Packaging benefits.
• Enhanced leave provisions, including gifted leave between Christmas and New Year.
• Six week paid parental leave.

Interested in applying?

If you are interested in this opportunity, please submit a cover letter addressing the Essential Criteria above along with your resume.

Applications that do not include a CV or address the Essential Criteria will not be considered.

Close date: Monday 24 November 2025

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.