General Manager

• Competitive salary and access to exclusive discount and benefits program #Get
• Full time permanent position
• Manage a full-service spectacular hotel with grand architecture and opulent interior reflecting rich history and heritage
• Great opportunity to lead a medium sized team located in Werribee South overlooking the lush gardens set amidst of 10 acres

The iconic Mansion Hotel & Spa is seeking an experienced General Manager with strong leadership skills to lead a team of over 120 team members to drive growth and deliver exceptional service to our MICE, Wedding, Leisure and Spa guests.

We are seeking a dynamic and experienced General Manager with the drive and enthusiasm to lead our magnificent property at the Mansion. The ideal candidate will have a strong track record of financial excellence and operational expertise in high-end food and beverage services. You will lead teams with strong dedication to guest satisfaction and employee engagement, with proficiency in revenue management and a proven ability to drive top-line sales for performance. This role is crucial for ensuring the continued success of our property and its team.

How To Be Successful
You need to have the ability and drive to achieve results across all dimensions of the balanced scorecard which includes: financials, customer, team and strategy. Just as importantly you can adapt to our culture and embrace our values. Last but not least, you like to dream big, with a hunger to succeed and lead from the front in a hands on manner to successfully leverage the ongoing success of this beautiful property.

About The Role

• Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team
• Implement delivery service strategies and initiatives with the aim of exceeding guest experience expectations
• Demonstrated ability to manage and lead a medium sized team with strong leadership skills for high engagement and performance across all metrics
• Strong administration and reporting skills for presenting monthly analytics on business performance with attention to detail
• Has a can-do attitude with a strong focus on quality and output
• Work with key talent to develop creative, identify opportunities for innovative food and beverage and accommodation concepts and offerings
• Manage sales processes and teams to superior results
• Have proven results in driving top line revenue in a competitive market
• Build strong relationships with third party service providers to maintain property requirements
• Strong financial acumen is required
• Drive exceptional customer satisfaction in a boutique luxury setting
• Engage in strategies focusing on exceptional employee leadership and retention
• Build your team leaders through a combination of hands-on management, coaching and mentoring to set our signature standard of authentic, boutique hospitality - "the Lancemore way".

About Us
Founded in 1986,
The Lancemore Grou
p is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines;
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company;
• We are a high performing workplace that believes in developing new talent and empowering people to drive their own results;
• We value our people and, as such offer career progression, generous staff discounts, company wide incentives and team social activities.

Every day, our employees have a direct impact on our guest satisfaction and successful operations. Our size gives us the ability to harness the potential in each and every employee - they are never just a number, but truly valued contributors to our success

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

If you are a driven hospitality professional who realises the tremendous opportunity that this role offers, we want to hear from you
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Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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