Senior Business Improvement Officer

18 hours ago

Southern Highlands Tablelands, Australia Yass Valley Council Full time $90,000 - $120,000 per year

Senior Business Improvement Officer

Full-Time 2 year Term Contract

Location: Yass, NSW (within easy reach of Canberra)

Closes: 21 September 2025

Drive Change. Deliver Impact. Lead Improvement.

Yass Valley Council is seeking a dynamic Senior Business Improvement Officer to lead organisation-wide transformation. This newly created role offers a unique opportunity to enhance service delivery, boost operational efficiency, and align strategy through smart frameworks, evaluation, and reporting.

Yass Valley, located in the heart of the Southern Tablelands, offers the perfect balance of country living and access to metropolitan amenities. With a vibrant community, growing economy and proximity to Canberra, it's an ideal place to live, work and lead.

The Role

Reporting to the CEO, you'll lead Council's business improvement agenda by:

  • Embedding systems thinking and performance measurement across teams
  • Driving a culture of innovation and continuous improvement
  • Facilitating workshops and capability-building initiatives
  • Leading end-to-end service reviews to enhance delivery, reduce costs, and boost revenue
  • Integrating customer insights into service redesigns
  • Preparing high-quality reports, presentations, and business cases
  • Aligning service reviews with corporate planning and reporting
  • Monitoring outcomes from the Financial Sustainability Roadmap
  • Managing consultants to ensure quality insights and tangible results
  • Overseeing benefit realisation reporting across financial and non-financial metrics

What We Offer

  • A supportive workplace culture committed to innovation and improvement
  • An inclusive culture where all our people are valued and equal employment opportunity, diversity and differences are respected
  • Health and Wellbeing program - annual flu vaccinations and injury prevention program.
  • Access to confidential Employee Assistance Program (EAP) service for you and your family.

About You

  • You hold a relevant Tertiary Business or Project Management related qualification and/or demonstrated relevant experience.
  • You have demonstrated expertise in service planning, strategic analysis, or business improvement within a complex organisation.
  • Your proven ability to lead and deliver high-impact projects is second to none.

How to Apply

It is simple

  1. Upload your resume and a cover letter telling us how your experience shows how you will achieve the key accountabilities of the role
  2. Answer the pre-employment questions in the application form.

For help with your application, contact HR on

For specific role questions, contact Acting Director Corporate & Community Peta Gardiner on

This position is a Grade 19 in Yass Valley Council's Salary System.  Appointment is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.

Council is an Equal Employment Opportunity Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

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