Account Director

33 minutes ago

Melbourne, Victoria, Australia HH Global Full time $104,000 - $160,000 per year

Purpose of the job 

The Account Director is responsible for the development and nurturing of a fashion retail display account. This Melbourne-based role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. 

The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans. 

We are seeking an Account Director with an in-depth experience of working with retail clients to drive the Client Services team and deliver ongoing solutions to resolve Client challenges. The perfect candidate will have 3-5 years experience with a proven track record for developing Clients, developing and executing 3D display campaigns, nurturing relationships and converting opportunities as well a team management experience. 

Key responsibilities  

  • Lead client satisfaction efforts through direct liaison, internal coordination, and supplier management
  • Build and maintain strong relationships with senior decision-makers
  • Collaborate with the Client Services Director and VP Client Engagement to develop annual client growth and development plans
  • Manage account teams, ensuring compliance with company procedures
  • Oversee team development via appraisals, mentoring, training, and one-on-one meetings
  • Drive operational excellence and resolve quality concerns or corrective actions
  • Monitor and manage account financial performance, including risk analysis and mitigation strategies
  • Handle contract reviews and renewals
  • Develop and execute growth strategies to meet and exceed targets
  • Produce regular management information (MI) reports and account relationship plans.

Knowledge, Skills + Experience 

  • Extensive client service management experience, ideally with time spent working on the client site or sites
  • Extensive people management experience including performance management and team leadership
  • Experienced in taking responsibility for managing client service plans, KPI's, budgeting, forecasting and leadership
  • Proven track record of operational management for client services departments 
  • Significant experience in developing and maintaining client relationships
  • Able to present account planning and strategy for retention, growth and added value
  • Demonstrable track record of successful client and contract management
  • Can anticipate internal and/or external business issues and develop risk mitigation strategies
  • Have in‐depth knowledge of Performance Improvement philosophy and implementation
  • Significant experience of managing work in a fast-paced retail environment
  • Previous experience of presenting to Senior Management/Board level
  • Strong experience of dealing with large P+L budgets
  • Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level

#LI-KL1

  • Account Director

    2 days ago

    Melbourne, Victoria, Australia Jenkin Beattie Full time $225,000 - $250,000 per year

    Account Director – CybersecurityLocation:Melbourne, VICEmployment Type:Full-timeSeniority:Senior / Account DirectorFunction:Enterprise Sales, Cybersecurity, Governance & Risk ServicesSalary:$225-250,000 Base + super + 30% CommsAbout the RoleWe are seeking a highly experiencedAccount Directorwith deep expertise incybersecurity, professional services sales....

  • Account Director

    44 minutes ago

    Melbourne, Victoria, Australia BMF Australia Full time $120,000 - $180,000 per year

    We're in the memory business. It's what sets BMF apart and drives us to create long-lasting ideas. This is what builds trustworthy brands and has made us the most effective creative agency in Australia. Our team of 130+ thinkers, doers and makers shape not only culture, but what people remember of it worldwide.Do you want to work on one of the best and most...

  • Account Director

    6 days ago

    Melbourne, Victoria, Australia Willow & Blake Full time $120,000 - $180,000 per year

    Position:Account DirectorContract:12 months - maternity leaveWho we are:Willow & Blake is a Melbourne-based creative branding agency, bringing brands to life all over the world.We're a small team but a hungry one. We don't come to work to do the bare minimum or churn out mediocre brands. We're here to do good work, great work; work that we are proud of....

  • Account Director

    2 weeks ago

    Melbourne, Victoria, Australia JOY. Full time $90,000 - $120,000 per year

    Account Director (Media) – JOYGot a head for media and a passion for beauty? Your dream role is waitingWe are JOY, an independent full-service agency filled with talented people that deliver across Brand Strategy, Media, Creative and Production. We fundamentally believe in the principle of 'better together', we work as a team to tackle each brief and...

  • Account Director

    4 hours ago

    Melbourne, Victoria, Australia Roy Morgan Full time $80,000 - $120,000 per year

    Lead client growth. Deliver insights that shape Australia's biggest brands. Join a trusted research leader.Location: Melbourne CBD or Sydney CBDReports to: Head of Consumer ProductsAbout the OpportunityRoy Morgan is seeking an experienced and client-focusedAccount Directorto drive growth and strengthen key partnerships across our suite of innovative data and...

  • Account Director

    3 hours ago

    Melbourne, Victoria, Australia Roy Morgan Research Full time $120,000 - $180,000 per year

    Lead client growth. Deliver insights that shape Australia's biggest brands. Join a trusted research leader. ?? Melbourne CBD or Sydney CBD ?? Reports to: Head of Consumer Products About the Opportunity Roy Morgan is seeking an experienced and client-focused Account Director to drive growth and strengthen key partnerships across our suite of innovative...

  • Account Director

    2 weeks ago

    Melbourne, Victoria, Australia WTW Full time $120,000 - $180,000 per year

    DescriptionThe Account Director – Employee Relations is a senior role within the Workplace Risk Employee Relations team, responsible for leading the delivery of ER advisory and project work, overseeing retained client arrangements, and supporting business development and revenue growth for the Employee Relations (ER) practice. Reporting to the ER Services...

  • Sales/Account Director

    2 weeks ago

    Melbourne, Victoria, Australia Bluefin Resources Pty Limited Full time $180,000 - $250,000 per year

    Account Director – Enterprise Shape the future of B2B procurement across Australia's leading organisations Are you a strategic sales leader who thrives on building C-suite partnerships and driving growth across complex, high-value portfolios? This is your chance to join a business transforming how organisations across Healthcare, Aged Care, and Education...

  • Account Director

    6 days ago

    Melbourne, Victoria, Australia PHD Full time $120,000 - $180,000 per year

    PHD MelbourneAccount DirectorMelbourneFull Time, PermanentReporting to Group Business DirectorAn exciting opportunity to work across a well-known FMCG brand.Why PHD?Access to top tier clients and complex business challengesContinuous development through our mixed learning approachThe tools, equipment, and mentors you need to be successful in your roleAn...

  • Freelance Group Account Director

    6 days ago

    Melbourne, Victoria, Australia Ogilvy Australia Full time $120,000 - $180,000 per year

    Business unit: Ogilvy AdvertisingTeam: Account ManagementLocation: MelbourneEmployment type: Freelance  We are a team. We are accountable. We partner with our clients to deliver strategic creative we are proud of. We learn together, we create together, we win together. And most importantly, we have fun together. About the role: Ogilvy Melbourne is...