Account Director

10 hours ago

Melbourne, Victoria, Australia HH Global Full time $104,000 - $160,000 per year

Purpose of the job 

The Account Director is responsible for the development and nurturing of a fashion retail display account. This Melbourne-based role is essential in strengthening relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. 

The Account Director will take full responsibility for the strategic and operational management of the accounts under their responsibility and managing the performance of their team, ensuring all work is completed in line with the SLA. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans. 

We are seeking an Account Director with an in-depth experience of working with retail clients to drive the Client Services team and deliver ongoing solutions to resolve Client challenges. The perfect candidate will have 3-5 years experience with a proven track record for developing Clients, developing and executing 3D display campaigns, nurturing relationships and converting opportunities as well a team management experience. 

Key responsibilities  

  • Lead client satisfaction efforts through direct liaison, internal coordination, and supplier management
  • Build and maintain strong relationships with senior decision-makers
  • Collaborate with the Client Services Director and VP Client Engagement to develop annual client growth and development plans
  • Manage account teams, ensuring compliance with company procedures
  • Oversee team development via appraisals, mentoring, training, and one-on-one meetings
  • Drive operational excellence and resolve quality concerns or corrective actions
  • Monitor and manage account financial performance, including risk analysis and mitigation strategies
  • Handle contract reviews and renewals
  • Develop and execute growth strategies to meet and exceed targets
  • Produce regular management information (MI) reports and account relationship plans.

Knowledge, Skills + Experience 

  • Extensive client service management experience, ideally with time spent working on the client site or sites
  • Extensive people management experience including performance management and team leadership
  • Experienced in taking responsibility for managing client service plans, KPI's, budgeting, forecasting and leadership
  • Proven track record of operational management for client services departments 
  • Significant experience in developing and maintaining client relationships
  • Able to present account planning and strategy for retention, growth and added value
  • Demonstrable track record of successful client and contract management
  • Can anticipate internal and/or external business issues and develop risk mitigation strategies
  • Have in‐depth knowledge of Performance Improvement philosophy and implementation
  • Significant experience of managing work in a fast-paced retail environment
  • Previous experience of presenting to Senior Management/Board level
  • Strong experience of dealing with large P+L budgets
  • Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level

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