Customer Account Principal

Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest across to the fascinating Goldfields and Yilgarn regions through to the stunning South West and Great Southern. We're committed to working with industry, our customers, partners and communities to find new opportunities that will support and strengthen our rail network for the benefit of WA.

The Opportunity

We are currently looking for a Customer Account Principal to join our Perth Airport-based team on a 12-month Fixed Term Contract basis.

The Role

The Customer Account Principal is responsible for:

• Acting as the customer point of contact: as well as the commercial liaison point for internal stakeholders; for contract variations and issues for day-to-day business on rail access; to proactively manage issues, concerns, and disputes effectively, build trust and respect, and anticipate and respond to stakeholder needs
• Liaising with internal stakeholders and lead the commercial review, negotiation, and finalisation of commercial agreements, including variations, extensions, and correspondence; whilst facilitating adherence to contractual and regulatory compliance and with Arc's obligations, rights, and strategic commercial objectives
• Responsibility for key metrics including financial analysis, assurance and reporting, and commercial performance reporting, to ensure the achievement of strategic goals

About You

To excel in this role you will have:

• Sound analytical, problem-solving, and decision-making skills
• Demonstrated ability to collaborate effectively across an organisation by building and developing relationships based on trust, integrity, and credibility
• Sound commercial and business acumen
• Demonstrated financial analysis skills
• Sound communication and negotiation skills, particularly commercial contract negotiation skills
• Demonstrated experience in an operational and/or commercial environment with customer interaction
• A degree in business or commerce preferable

Working at Arc Infrastructure

Working with us means working in a team environment where each person and team is valued for the diverse skills, ideas and experiences they bring. We promote a work environment that is characterised by personal accountability, mutual trust and respect and a genuine interest in employees.  We understand our employees are the key to our success and as a team, our focus is to ensure they feel safe, valued and fulfilled in the work that they do. We provide a range of employee benefits including:

• flexible working arrangements
• professional development opportunities
• competitive remuneration based on skills and experience
• purchased additional annual leave
• health and wellbeing initiatives including
• $299 annual subsidy
• flu shots
• skin cancer checks
• paid parental leave
• staff discounts and rewards program
• novated leasing

To learn more about Arc Infrastructure visit

How to apply

If this looks like the role for you, please click the 'Apply Now' button to complete the online application. General queries can be directed to  Please note we are unable to accept emailed applications.

Arc Infrastructure is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female and Aboriginal and Torres Strait Island candidates.

Applications close on 31st October 2025

Recruitment agencies, our internal HR team looks after all of our vacancies. If we need your assistance we will reach out to you.