Global Security

As a Global Security & Safety (GSS) Analyst, you'll be a vital part of Zendesk's global security team, based in our vibrant Melbourne office. This is a junior-level role wherein you'll be on the front lines, helping to keep our people and assets safe across the Asia-Pacific region.
 

You will be the sole member of the GSS team, working closely with colleagues across Asia Pacific region. This is a unique opportunity to build your career in a dynamic security environment, contribute to a global team, and have a direct impact on the safety of our organization.

What You'll Be Doing:

• Physical Threat Monitoring: Actively monitor for and report on current and emerging physical security threats, including geopolitical events, civil unrest, and natural disasters that could impact our employees and facilities in the APAC region.

• Incident Response: Serve as a key responder to life safety incidents and physical security alerts. You'll assess the situation, coordinate with internal and external stakeholders, and ensure a timely and effective response.

• Intelligence Reporting: Utilize open-source intelligence (OSINT) and other tools to produce detailed threat assessments for our offices, travel, and other high-risk situations. Your clear and concise reports will be used by decision-makers to manage risk.

• Alarm System Management: Monitor our alarm systems and ensure swift, appropriate action is taken in response to security alerts.

• On-Call Rotation: Participate in an on-call rotation to provide 24/7 support for urgent security and safety incidents.

What You Bring to the Role:

We're looking for a proactive, calm, and adaptable individual with a keen eye for detail and a passion for helping others. You are a great fit if you:

• Have a customer-centric mindset and a genuine interest in people's safety.

• Possess strong interpersonal skills to build partnerships and collaborate effectively across diverse teams and cultures.

• Are an excellent communicator, both verbally and in writing, with the ability to convey complex information clearly and concisely.

• Are committed to continuous learning and are eager to grow your skills in corporate security.

• Have a strong interest in utilizing open-source intelligence and other analytical tools to identify risks.

Basic Qualifications:

• 1-2 years of experience in an intelligence, investigations, or a similar analytical role.

• Proficiency in analytical report writing and presenting findings.

• Fluent in English, with excellent verbal and written communication skills.

Preferred Qualifications:

• Experience in a military, law enforcement, or corporate security environment.

• Demonstrated experience with incident response and crisis resolution initiatives.

• Knowledgeable in regional issues, with the ability to analyze and describe the impact of events clearly.

• Experience with physical security systems, such as access control and CCTV.

• A bachelor's degree in a security, international studies, or related field.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.