Senior IAM Engineer

Senior IAM Engineer, Temporary opportunity until end June 2027. Based in Sydney CBD with flexible + hybrid working options available

The Department
of Customer Service (DCS) is looking for a Senior IAM Engineer to join our
growing team 

Benefits 

• Fantastic temporary opportunity until end June 2027, in a technical team supporting the Identity & Access Management platforms
• Driving the development of the Identity & Access Management platforms to uplift the Identity capabilities and services of the Department
• Salary range, grade 9/10: $129,464 - $142,665+ super, commensurate with experience. 
• Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave. 
• Hybrid and flexible working
  options available, which would include two days in our office based in
  Sydney CBD 

About
Us 

DCS is
transforming the way NSW Government agencies interact with customers. We are
passionate about putting the customer at the centre of everything we do and
adopting new technologies to make government work better.  

DCS is a
service provider and regulator, focusing on delivering first-class customer
service, digital transformation and regulatory reform to create better outcomes
for the people of NSW.   

This role is
pivotal to help mitigate security risks across DCS and its Agencies, whilst
contributing to strengthening the security posture within the organisation.

Your
responsibilities will include: 

• Leading the design, implementation, and optimization of IAM solutions including identity lifecycle management, access certifications, and privileged access controls.
• Acting as a technical escalation point for complex identity-related issues and collaborating with cross-functional teams to resolve systemic challenges.
• Driving IAM maturity initiatives and mentoring junior engineers to build team capability.
• Managing and enhancing authentication and authorization platforms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Ensuring compliance with security policies and regulatory requirements through continuous process improvement and automation.
• Supporting application onboarding and integration with IAM platforms.

About
you: 

• Proven experience (3+ years) in IAM engineering, with deep knowledge of identity lifecycle, access provisioning, and authentication technologies.
• Strong understanding of Active Directory, Azure AD, LDAP, SAML, OAuth, and other identity protocols.
• Experience with IAM platforms such as SailPoint, Okta, ForgeRock, or similar.
• A collaborative mindset with excellent communication skills and the ability to mentor and lead others.
• A proactive approach to problem-solving and continuous improvement.
• Is committed to delivering high-quality, customer-focused services.

If you want to
be part of this forward thinking, innovative team that thrive in challenging
the status quo, we would love to hear from you  

What
we need from you:  

To start your
journey towards becoming our Senior IAM Engineer, please click on the link
below and attach your resume (max 4 pages) and cover letter (max 2
pages). 

In
your cover letter please share your motivation for applying for this position
and your relevant skills.  

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Nicole Turner via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday 1st September 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process